Csr Mandarin
5 months ago
**Role**:Customer Service Executive -Chat
**Timings**:Rotational Shifts (Permanent)
**Industry**:BPO
**Work Mode**:Work from office
**Functional Area**:ITES / BPO / Customer Service
**Process**:Voice
Key Skills: Mandarin CSR
- George Town ,Penang
RM 2,800 - RM3,300
Rotational Shift
- Qualifications
- Education background:
- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
- Work experience:
- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a ‘must’ but would be a distinct advantage.
- Required Interpersonal Skills:
- Customer Service orientation.
- Customer Results/Solutions focussed.
- Customer Expectations Management.
- Active Listening Skills.
- Ability to handle queries and objections in a professional manner.
- Passionate about communication and interacting with people is key to success in this role.
- Able to receive continuous feedback and work in a fast-paced working environment.
- Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement.
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
- Good reasoning and analytical skills.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
- Must be able to speak, read and write in Mandarin
- Technical Skills:
- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office
-
Csr (Mandarin Speaker)
5 months ago
Kuala Lumpur, Malaysia Selective SDN Bhd Full timePosition: CSR (Mandarin Speaker) **Salary**: 3500-3700 MYR? Work location:, Kuala Lumpur - KL Sentral - Menara menulife damansara Company: Upstream bpo Must-have requirements: ⚫ Diploma holders with minimum of 1 year of working experience / Degree holders in related working experience preferred in Contact Centre - Fresh graduates with Mandarin Speaking...
-
Customer Service
4 months ago
Kuala Lumpur, Malaysia Gratitude Philippines Full timeMandarin/Cantonese + English - CSR **Description** Urgent Hiring! **Mandarin/Cantonese + English (Local Malaysian) (Healthcare)** **Atleast 6 month customer Service Exp** KL Sentral Full Night shift (US Time zone) SPM and above Salary : 4500RM + KPI Up to 300RM + Night shift allowance : 320RM. HC 15 CDD must be: - willing to work on a weekend -...
-
Mandarin/cantonese + English
4 months ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Customer Service Executive **Timings**:Night Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Flexible Mandarin Customer Service Agent Mandarin or Cantonese Voice Support Proficient in the Mandarin language Must be fluent in speaking both Mandarin...
-
Customer Service Mandarin/cantonese Speaker
4 months ago
Kuala Lumpur, Malaysia MyGlit Full time**Role**:Asst. Mgr/Mgr -(NonTechnical) **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Voice Key Skills: Customer Service Mandarin Cantonese Customer Engagement Customer Care - We are #hiring for a leading BPO in KL and...
-
Trilingual Team Lead
5 months ago
Kuala Lumpur, Malaysia IntouchCX Full timeAbout IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...
-
Customer Service
5 months ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Customer Service Executive **Timings**:Night Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service customer support Fluent both Cantonese and English - Mandarin/Cantonese + English - CSR **Description** Urgent...
-
中文客服 Customer Service
4 months ago
Kuala Lumpur, Malaysia Aspen Glove Sdn Bhd Full timeProviding introductory information to prospective and new customers - Ensuring that consumers are satisfied with products or services by handling complaints and inquiries - Determining the quickest, most effective ways to answer a client’s or customer’s questions - Working with a team of CSRs and other departments to find appropriate solutions to...
-
Csr - Mandarin Speakers for Penang Malaysia
4 months ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Mandarin - Overview The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of...
-
Customer Service Associate
4 months ago
Kuala Lumpur, Malaysia MyGlit Full time**Role**:Any Other **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Communication Bahasa Mandarin BPO Voice Process BPO Skills voice account Customer Service Agent Mandarin or Cantonese Voice Support Proficient in the Mandarin language Must be fluent in...
-
Caretaker - Corporate Social Responsibility
5 months ago
Kuala Lumpur, Malaysia Selangor Dredging Berhad Full time**Caretaker - CSR Department** This role acts as supervisor of the One-Two-Boost operation. One-Two-Boost is a Corporate Social Responsibility (CSR) initiative by Selangor Dredging Berhad which aims to provide job opportunities for individuals with disabilities by packing herbal soup and drink under the consultation and prescription advised by TCM...
-
Customer Service Representative
5 months ago
Kuala Lumpur, Malaysia Central One Bataan Ph Inc Full time**JOB QUALIFICATIONS**: - Respond to customer inquiries about products, services, policies and account information accurately and promptly - Troubleshoot and resolve customer issues, complaints and concerns effectively while maintaining a high level of customer satisfaction - Demonstrate a strong understanding of our products/services to assist customers in...
-
Event Admin
5 months ago
Kuala Lumpur, Malaysia HR FIRST Sdn Bhd Full time**Job Purpose** - To assist members with their request. - To perform departmental admin task. - To manage CSR event and involve in the visit’s arrangement. - To prepare report as per requested. **Requirements**: - Able to speak and written well in English and Malay, Mandarin knowledge would be a plus point. - Diploma/Degree holder, fresh graduate is...
-
Customer Service
4 months ago
Kuala Lumpur, Malaysia Aspen Glove Sdn Bhd Full timeProviding introductory information to prospective and new customers - Ensuring that consumers are satisfied with products or services by handling complaints and inquiries - Determining the quickest, most effective ways to answer a client’s or customer’s questions - Working with a team of CSRs and other departments to find appropriate solutions to...
-
Customer Service Representative
4 months ago
Kuala Lumpur, Malaysia Central One Bataan Ph Inc Full time**JOB QUALIFICATIONS**: - Respond to customer inquiries about products, services, policies and account information accurately and promptly - Troubleshoot and resolve customer issues, complaints and concerns effectively while maintaining a high level of customer satisfaction - Demonstrate a strong understanding of our products/services to assist customers in...
-
Event Admin
5 months ago
Kuala Lumpur, Malaysia HR FIRST Sdn Bhd Full timeExact Location: Jalan Raja Chulan Contract length: 3 months (Mon-Fri, 9.30am-6.30pm) **Job Purpose** - To assist members with their request. - To perform departmental admin task. - To manage CSR event and involve in the visit’s arrangement. - To prepare report as per requested. **Requirements**: - Able to speak and written well in English and Malay,...
-
Customer Service Associate
4 months ago
Kuala Lumpur, Malaysia MyGlit Full time**Role**:Any Other **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Cantonese english Customer service advisor Customer Engagement customer support Customer Service Agent Mandarin or Cantonese Voice Support Must be fluent in speaking both Mandarin and...
-
Customer Support Executive
4 months ago
Kuala Lumpur, Malaysia MyGlit Full time**Role**:Any Other **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Communication Bahasa Voice & Accent BPO Voice Process Communication Skills voice account good communication skills Voice and non-voice Invoice processing Customer Service Agent Mandarin...
-
Customer Service Representative.
5 months ago
Kuala Lumpur, Malaysia MyGlit Full time**Role**:Asst. Mgr/Mgr -(NonTechnical) **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Voice Key Skills: Bahasa BPO Voice Process BPO Skills BPO Operations BPO industry International BPO BPO/ITES Fluency in Chinese [Write and Read]...
-
Customer Service Representative
5 months ago
Kuala Lumpur, Malaysia Uponly NV Full timeResponsibilities - Successfully liaise with relevant parties, both internal and external, to ensure timely, efficient, - and effective course of action for customer queries - Escalate customer feedback, processing delays and errors appropriately - Research into customer issue and provide practical solutions in professional manner Assist in any translations...
-
Marketing Manager
5 months ago
Kuala Lumpur, Malaysia K Production Sdn Bhd Full time1) Develop and implement marketing strategies to attract and retain subscribers to the digital education platform. 2) Collaborate with content creators to ensure high-quality educational material that appeals to the target audience. 3) Monitor subscriber analytics, feedback, and trends to continually enhance user experience. 4) Coordinate with sales teams...