Trilingual Team Lead
6 months ago
About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
About the Job
We’re looking for a Trilingual Team Lead (English/Mandarin/Cantonese) to provide front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is provided with every customer interaction. This role involves learning and maintaining the knowledge of our partner’s brand, philosophy, products, promotions and processes. This position will also promote professional and personal development through performance evaluations, training and career pathing plans.
As a Trilingual Team Lead (Supervisor)(English/Mandarin/Cantonese), You Will
- Manage and supervise CSRs
- Ensure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employees
- Manage operational performance to meet Key Performance Indicators (KPIs) and Service Level Agreements
- Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas
- Use critical thinking to develop solutions to improve business performance and partner success
- Motivate teams through relationship building and real-time coaching
- Develop incentive programs to motivate CSRs to achieve desired outcomes
- Coordinate changes in staffing schedules by collaborating with the Operations Support Team and/or Workforce Management Team
- Collaborate with other departments within the organization (HR, IT, etc.) to properly resolve issues
- Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings
- Gain expert level knowledge on all partner products and promotions
- Demonstrate a positive work ethic and commitment to achieve the best possible outcomes
- Act as a role model and exemplify Our 10 Things (cultural values)
As a Trilingual Team Lead (Supervisor)(English/Mandarin/Cantonese), You Have
- High school diploma or equivalent (required)
- Must be trilingual in both English, Mandarin, and Cantonese, written and verbal. Language proficiency will be a key competency to be successful in this role
- Some post-secondary education or completion of a post-secondary degree with a major in Business (combination of education and work experience will also be considered)
- 1-2 years of experience in the contact center and/or customer service industry, with at least 1 year in a Team Lead/Supervisory role
- Experience dealing with escalated issues in a contact center capacity
- The ability to type 30 WPM with accuracy
- Basic knowledge of Google Suite (Sheets, Slides, Docs, Drive) is an asset
- Exceptional time management, organizational and prioritization skills to complete work in a timely manner
- Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
- The ability to work a variety of shifts, including days, evenings and holidays
-
Southeast Asia Expansion Lead
5 months ago
Kuala Lumpur, Malaysia Acumen's team Full timeAcumen is looking for someone with a minimum of 10 years of experience to execute the next three-year strategy for Southeast Asia, including overseeing existing programs, expanding into two new regions, overseeing alumni offerings across all programs and continuing to build on our robust community of Partners and supporters of Acumen in the region. This is...
-
Team Lead
6 months ago
Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full timeROLE: Team Lead - Telemarketing - (Thai/Vietnamese/Indonesia) Location: Bangkok, Thailand **Salary**: up to 80,000 THB HC: 4 Joining: ASAP Education: Bachelor's degree Shift: Mon - Fri, 7am - 4pm Joining date: Immediate Joiner Requirement: *BPO, Telemarketing + Team Lead Experience is required and experience in leading SEA operations in sales &...
-
Team Lead Developer
5 months ago
Kuala Lumpur, Malaysia CP Global Fintech Solutions Sdn Bhd Full time**Job Summary**: We are looking for an experienced Team Lead to be responsible for overseeing junior developers on projects and supporting various development duties. The responsibilities of Team Lead developers include writing code, analyzing data, and contributing to the design and have a good track record in software development in the web, fintech or iot...
-
Tech Team Lead
5 months ago
Kuala Lumpur, Malaysia GENIA Full timeGENIA is a leading SEO agency dedicated to crafting bespoke SEO strategies that drive growth, engagement, and visibility for our clients. With a proven track record of success and a passion for digital marketing, we are on a mission to transform our clients' online presence. We are looking for an experienced Tech Lead to join our dynamic team, someone who is...
-
Sales Team Lead
6 months ago
Kuala Lumpur, Malaysia Agoh Marketing (M) Sdn Bhd Full timeWe are building up teams. We are hiring experienced branch manager who able to manage team members, lead team to achieve sales target and develop new team. We expect the branch manager is someone who enjoy doing sales, like to communicate with people, desire to earn more money and ambitious to be an intrapreneur (employee who act like an entrepreneur within...
-
Team Lead Developer
5 months ago
Kuala Lumpur, Malaysia CP GLOBAL FINTECH SOLUTIOS SDN BHD Full timeWe are looking for an experienced team lead to be responsible for overseeing junior developers on projects and supporting various development duties. The responsibilities of senior developers include writing code, analyzing data, and contributing to the design and have a good track record in software development in web, fintech or iot industry. To be...
-
Team Lead
2 months ago
Kuala Lumpur, Malaysia Cognizant Full time**Position**: Team Lead (Operations) **Work Location**: Kuala Lumpur, Malaysia **Tenure**: Fixed-term contract **Working mode**: Hybrid, currently still work from home **Job Expectations**: - Technical know-how - Ability to quickly understand technical and conceptual nuances of Online Maps and tools - Managing and overseeing the activity of the team of...
-
Recruitment Team Lead
6 months ago
Kuala Lumpur, Malaysia Agensi Pekerjaan Elitez Malaysia Sdn Bhd Full timeHiring Company - Recruitment Agency, headquartered in Singapore with an office in Malaysia. Focusing on entry to mid level recruitment services Salary - Up to MYR 10,000 Basic Salary + Commission/Incentives Must-have - **Mandarin speaking **ability / Strong experience **leading recruiters in an agency setting** / **Managing clients & conducting Business...
-
Mandarin Team Lead
5 months ago
Kuala Lumpur, Malaysia GrowthFn Full timeResponsibilities: - Leads, monitors, and supervises the team of 10 to 15 to achieve organization goals. - Identify areas for service improvement and make recommendations to the management team. - Assist in hiring process. - Manage scheduling and staffing requirements for the night shift to ensure adequate coverage and optimal team performance. - Process...
-
Team Lead/ Assistant Team Lead
6 months ago
Kuala Lumpur, Malaysia Intrepid Full time**About Us** Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key...
-
Accounting Team Lead
6 months ago
Kuala Lumpur, Malaysia EZYPAY Full timeAccounting Team Lead Accounting Team Lead Do you love working in adiverse,fast paced, and energetic environment? A rare opportunity exists at Ezypay for an experiencedSenior Accounts Executive. Reporting directly to the Senior FinanceManager,the right individual will possess great leadership qualities which will driveinnovation...
-
Actuarial Team Lead
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Sinergia Talents Sdn Bhd Full timeJob SummaryWe are seeking a highly skilled Actuarial Team Lead to join our team at Sinergia Talents Sdn Bhd.About the RoleThe successful candidate will lead a team to deliver routine actuarial tasks and recommendations, as well as perform more complex actuarial analyses under supervision. Key responsibilities include local and group valuation, Financial...
-
Accounting Team Lead
5 months ago
Kuala Lumpur, Malaysia EZYPAY Full time**Accounting Team Lead** Do you love working in a diverse, fast paced, and energetic environment? A rare opportunity exists at Ezypay for an experienced Senior Accounts Executive. Reporting directly to the Senior Finance Manager, the right individual will possess great leadership qualities which will drive innovation and achieve team excellence. Ezypay is...
-
Java Team Lead
6 months ago
Kuala Lumpur, Malaysia JP Caliber Full time**JAVA TEAM LEAD** JOB RESPONSIBILITIES - Lead the product or business development. - Independently undertake development planning, construction and tuning. - Become expert in own business domain. - Make technical plans based on business requirements and constraints. - Provide guidance to teammates and train up potential leader. - Give good technical...
-
Sdr Team Lead
6 months ago
Kuala Lumpur, Malaysia Wonders Full time**About Us**: At Wonders we build products that empower small brick and mortar restaurants, liberating them from the operational burden of running their business. The Wonders platform helps accomplish this by providing a frictionless connection between our clients and their customers, empowering them to focus on creating a better experience for their...
-
Team Lead
5 months ago
Kuala Lumpur, Malaysia Fugro Full timeJob Description AP - Lead Key Roles and Responsibilities - Oversee the Shared Service AP Section - Supervise and provides guidance to drive prompt resolution of AP Finance associates or Senior Fin associates in the execution of their responsibilities - Responsible for full spectrum of AP and related treasury function including Creditors control. - Prepare...
-
Oracle Team Lead
7 months ago
Kuala Lumpur, Malaysia EDGENTA GREENTECH SDN. BHD. Full timeLead and manage Oracle system requirements, deliverables, and processes by optimizing the effectiveness and use of Oracle systems, technology tools and administrative processes available to support UEM Edgenta and its businesses and to ensure all the customer requirements are met. Develop and implement strategies and operations plans in optimizing the...
-
Css Team Lead
5 months ago
Kuala Lumpur, Malaysia Wonders Full time**About us**: Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our platform. In-turn empowering them to focus on creating a better experience for their...
-
Migrations Team Lead
6 months ago
Kuala Lumpur, Malaysia EZYPAY Full timeMigrations Team Lead Job Highlights - Join an innovative Company with a great team culture - Flexible Working Conditions - Development Opportunities Do you love working in a diverse, fast paced, and energetic environment? A rare opportunity exists at Ezypay for a Migrations Lead in our Operations Department. Ezypay is a multi-award winning FinTech company...
-
Clinical Team Lead
5 months ago
Kuala Lumpur, Malaysia Elegant Clinic Full timeThe role of a Clinical Team Leader involves providing guidance and support to other teammates, ensuring that all clinical practices and protocols are being followed, and working closely with other healthcare professionals to ensure the smooth running of the clinical service. **The main responsibilities of a Clinical Lead include**: - Overseeing the...