Mandarin Team Lead

5 months ago


Kuala Lumpur, Malaysia GrowthFn Full time

Responsibilities:

- Leads, monitors, and supervises the team of 10 to 15 to achieve organization goals.
- Identify areas for service improvement and make recommendations to the management team.
- Assist in hiring process.
- Manage scheduling and staffing requirements for the night shift to ensure adequate coverage and optimal team performance.
- Process improvement: Collaborate with cross-functional teams to identify opportunities for process improvements and recommend and implement solutions to enhance efficiency and customer experience.
- Quality Assurance: Conduct regular quality assurance assessments to maintain service quality standards and identify areas for improvement.
- Training and Development: Develop and implement training programs to enhance customer service and technical skills, also product knowledge of team members. Provide ongoing coaching and feedback to support their professional growth.

Pay: From RM6,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion

Schedule:

- Rotational shift

Application Question(s):

- Are you able to read and write Mandarin language?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Team Lead: 2 years (required)


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