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Manager, Market Conduct
1 week ago
Manager, Market Conduct & Supervision
**Job Summary**:
- Conduct fraud analysis, detection, and compliance surveillance on Agency Business and enforce agency conduct management practices.
- Assist in performing due diligence on agency management practices.
- Develop risk indicators and methodology for profiling undesired agencies.
- Enforce sound agency management practices.
- Conduct fraud analysis, detection, and compliance surveillance in relation to agency compliance, such as market surveys.
- Establish, develop, and enhance key risk indicators for agent profiling.
- Supervise/lead, initiate, conduct, and undertake agency investigations and supervision.
- Conduct/facilitate compliance training for the agency force, particularly on code of ethics and conduct-related issues.
- Prepare reports on trend analysis and risk assessment for management/Group Compliance as directed.
- Assist in market conduct/agency compliance projects as directed.
- Act as a back-up to assist the Complaint Monitoring Units (CMU) in handling all complaints.
- Undertake ad-hoc projects as assigned by a superior/HOD/Chief Risk Officer.
- Develop/enhance methodology in agency balance scorecard profiling and scoring. Collect and analyse data from misconduct/fraud cases, agency practices/surveys for preventive, educational initiatives and scoring monitoring.
**Job Specification**:
- Degree or professional qualification in Accountancy/ Finance /Law or Insurance (FLMI, FMII, etc.)/ Takaful/ Shariah.
- 3-5 years of experience in investigation, fraud or business analysis, internal audit, insurance/ Takaful, or banking industry.
- Strong comprehension of compliance methodologies.
- Knowledge in Insurance/Takaful law and related regulations.
- Knowledge in Agency and contract law.
- Basic knowledge in policy terms and conditions.
- Product knowledge.
- Key knowledge in Claims Department operating manuals and procedures.
- Probing nature and patience.
- Analytical and detail-oriented.
- Strong written and communication skills.
- Strong knowledge in SQL, Microsoft Excel, Microsoft Access, and analysis software.
- Good organising and planning skills.
Job ID 2400003Q
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Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Malaysia Full timeManager, Market Conduct & SupervisionJob Summary: Conduct fraud analysis, detection, and compliance surveillance on Agency Business and enforce agency conduct management practices. Assist in performing due diligence on agency management practices. Develop risk indicators and methodology for profiling undesired agencies. Enforce sound agency management...
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