Manager, Market Conduct

5 months ago


Kuala Lumpur, Malaysia Great Eastern Malaysia Full time

Manager, Market Conduct & Supervision

**Job Summary**:

- Conduct fraud analysis, detection, and compliance surveillance on Agency Business and enforce agency conduct management practices.
- Assist in performing due diligence on agency management practices.
- Develop risk indicators and methodology for profiling undesired agencies.
- Enforce sound agency management practices.
- Conduct fraud analysis, detection, and compliance surveillance in relation to agency compliance, such as market surveys.
- Establish, develop, and enhance key risk indicators for agent profiling.
- Supervise/lead, initiate, conduct, and undertake agency investigations and supervision.
- Conduct/facilitate compliance training for the agency force, particularly on code of ethics and conduct-related issues.
- Prepare reports on trend analysis and risk assessment for management/Group Compliance as directed.
- Assist in market conduct/agency compliance projects as directed.
- Act as a back-up to assist the Complaint Monitoring Units (CMU) in handling all complaints.
- Undertake ad-hoc projects as assigned by a superior/HOD/Chief Risk Officer.
- Develop/enhance methodology in agency balance scorecard profiling and scoring. Collect and analyse data from misconduct/fraud cases, agency practices/surveys for preventive, educational initiatives and scoring monitoring.

**Job Specification**:

- Degree or professional qualification in Accountancy/ Finance /Law or Insurance (FLMI, FMII, etc.)/ Takaful/ Shariah.
- 3-5 years of experience in investigation, fraud or business analysis, internal audit, insurance/ Takaful, or banking industry.
- Strong comprehension of compliance methodologies.
- Knowledge in Insurance/Takaful law and related regulations.
- Knowledge in Agency and contract law.
- Basic knowledge in policy terms and conditions.
- Product knowledge.
- Key knowledge in Claims Department operating manuals and procedures.
- Probing nature and patience.
- Analytical and detail-oriented.
- Strong written and communication skills.
- Strong knowledge in SQL, Microsoft Excel, Microsoft Access, and analysis software.
- Good organising and planning skills.

Job ID 2400003Q



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