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Associate - Agency Conduct & Servicing
2 weeks ago
Associate - Agency Conduct & Servicing
- Handle Replacement of Policy (ROP) for internal cases andexternal cases
- Answer inquiries on the ROP and to handle the investigationcases from the beginning until the cases resolved
- Register and prepare data for ROP appeals (incomplete documentsthat require further investigation with letters to agents regardless whether itis internal or external ROP, investigate on complaints related to ROP appeal
- Compile ROP registered and completed documents for CSinterview
- Compile ROP appeals for ROP committee's consideration.
- Co-ordinate, organize, take minutes at ROP communicationmeetings and prepare ROP summary reports to committee members after
- Conduct ROP communication meetings by "bi-monthly"basis
- Assist to register fraud cases and feedback cases in CFS
- Prepare the report for commission crediting on approved ROPappeals
- Attend ICM inquiries and back up in Conduct & Servicing(investigation)
- Maintain proper records and ensure TAT met
- Process, supervise and review ROP appeal cases
- Assist in ad-hoc projects and any related functions as andwhen requested
- Degree in Business Administration with two years workingexperience in insurance industry or related field
- Experience in handling customer via market conduct onagent's services
- Familiar with Agency Administration policy and guidelines
- Familiar with Legal Concept in Insurance and insurance productknowledge
- Ability to organize work in a systematic and efficientmanner
- Pleasant and friendly disposition
- Integrity and trustworthy
- Excellent communication skills in both written and verbalcommunication
- Good enquiring and probing skills
- Strong in information gathering and analysis
- Proficient in Microsoft Words & Excel skills
Job ID 2000012N
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Associate - Agency Conduct & Servicing
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Malaysia Full timeAssociate - Agency Conduct & Servicing Handle Replacement of Policy (ROP) for internal cases andexternal cases Answer inquiries on the ROP and to handle the investigationcases from the beginning until the cases resolved Register and prepare data for ROP appeals (incomplete documentsthat require further investigation with letters to agents regardless whether...
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