Associate - Agency Conduct & Servicing

7 months ago


Kuala Lumpur, Malaysia Great Eastern Malaysia Full time

Associate - Agency Conduct & Servicing
- Handle Replacement of Policy (ROP) for internal cases andexternal cases
- Answer inquiries on the ROP and to handle the investigationcases from the beginning until the cases resolved
- Register and prepare data for ROP appeals (incomplete documentsthat require further investigation with letters to agents regardless whether itis internal or external ROP, investigate on complaints related to ROP appeal
- Compile ROP registered and completed documents for CSinterview
- Compile ROP appeals for ROP committee's consideration.
- Co-ordinate, organize, take minutes at ROP communicationmeetings and prepare ROP summary reports to committee members after
- Conduct ROP communication meetings by "bi-monthly"basis
- Assist to register fraud cases and feedback cases in CFS
- Prepare the report for commission crediting on approved ROPappeals
- Attend ICM inquiries and back up in Conduct & Servicing(investigation)
- Maintain proper records and ensure TAT met
- Process, supervise and review ROP appeal cases
- Assist in ad-hoc projects and any related functions as andwhen requested
- Degree in Business Administration with two years workingexperience in insurance industry or related field
- Experience in handling customer via market conduct onagent's services
- Familiar with Agency Administration policy and guidelines
- Familiar with Legal Concept in Insurance and insurance productknowledge
- Ability to organize work in a systematic and efficientmanner
- Pleasant and friendly disposition
- Integrity and trustworthy
- Excellent communication skills in both written and verbalcommunication
- Good enquiring and probing skills
- Strong in information gathering and analysis
- Proficient in Microsoft Words & Excel skills

Job ID 2000012N



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