Agency Experience Executive

3 weeks ago

Kuala Lumpur, Malaysia Allianz Malaysia Full time

46926 | Customer Services & Claims | Entry Level | Non-Executive | Allianz Malaysia | Full-Time | Temporary

**Job Summary**:
We are looking for a service expert responsible in enhancing service quality to agencies by growing agencies’ satisfaction towards services provided by the Company; to drive the adoption and development of agencies towards digital initiatives by the Company.

**Key Responsibilities**:

- Attending to and reviewing of enquiries, appeals and complaints by agency force on operational issues.
- Identifying operational issues that would affect agents and customers’ experience and relate to the relevant parties.
- Develop comprehensive strategies to achieve Digital usage KPIs.
- Proactively engage agencies to nurture service satisfaction through hospitality and courteousness and gathering feedbacks from leaders and agents for further enhancements.
- Providing constructive feedbacks and organize training to agency force on areas that need improvement and to promote usage of Digital tools.
- To prepare agency survey and to analyze the survey results; conduct Digital Review with agencies.

**Key Requirements**:

- Must possess a Diploma or Bachelor's Degree in Business Studies/ Administration/Management, Marketing, Finance/Banking, Hospitality or equivalent.
- Possess good interpersonal, communication and presentation skills.
- Able to work under pressure and adapt well to fast paced environment.
- Preferably with at least one year working experience.
- Mandarin speaking is an advantage.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.

**Job Level**:

- Entry Level

**Location**:

- KUALA LUMPUR, Federal Territory of Kuala Lumpur, MY**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Malaysia

**Employing Entity**:

- Allianz Life Insurance Malaysia Berhad

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Temporary

**ID**:

- 46926

**Position Cluster**:

- Non-Executive

  • Agency Experience Executive

    2 weeks ago

    Kuala Lumpur, Malaysia Allianz Full time

    Agency Experience Executive 46926 | Customer Services & Claims | Entry Level | Non-Executive | Allianz Malaysia | Full-Time | Temporary **Job Summary**: We are looking for a service expert responsible in enhancing service quality to agencies by growing agencies' satisfaction towards services provided by the Company; to drive the adoption and development of...

  • Agency Experience Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Full time

    Agency Experience Executive46926 | Customer Services & Claims | Entry Level | Non-Executive | Allianz Malaysia | Full-Time | TemporaryJob Summary:We are looking for a service expert responsible in enhancing service quality to agencies by growing agencies' satisfaction towards services provided by the Company; to drive the adoption and development of agencies...

  • Agency Experience Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Malaysia Full time

    46926 | Customer Services & Claims | Entry Level | Non-Executive | Allianz Malaysia | Full-Time | TemporaryJob Summary: We are looking for a service expert responsible in enhancing service quality to agencies by growing agencies' satisfaction towards services provided by the Company; to drive the adoption and development of agencies towards digital...

  • Executive, Agency Compensation

    4 weeks ago

    Kuala Lumpur, Malaysia Prudential plc Full time

    Executive, Agency Compensation Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to...

  • Executive, Agency Compensation

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Prudential plc Full time

    Executive, Agency CompensationPrudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the...

  • Agency Support Executive

    2 weeks ago

    Kuala Lumpur, Malaysia Allianz Full time

    Agency Support Executive 46271 | Customer Services & Claims | Entry Level | Non-Executive | Allianz Malaysia | Full-Time | Temporary **Job Purpose** This position extends support to our agency force in relation to their customers' inquiries and feedback on policy related alterations and communication. **Key Responsibilities** - Attending to inquiries,...

  • Agency Development Manager

    2 weeks ago

    Kuala Lumpur, Malaysia Allianz Full time

    Agency Development Manager 44703 | Sales & Distribution | Management | Non-Executive | Allianz Malaysia | Full-Time | Permanent To execute the strategies and provide sales support to internal and external stakeholders in delivering Division/region's targets. **Key Responsibilities** - To plan and achieve business targets assigned by the Company. - To...

  • Agency Development Manager

    2 months ago

    Kuala Lumpur, Malaysia Allianz Malaysia Full time

    44703 | Sales & Distribution | Management | Non-Executive | Allianz Malaysia | Full-Time | Permanent To execute the strategies and provide sales support to internal and external stakeholders in delivering Division/region’s targets. **Key Responsibilities**- To plan and achieve business targets assigned by the Company.- To provide updates to agency force...

  • Agency Development Manager

    2 days ago

    Kuala Lumpur, Malaysia Allianz Malaysia Full time

    44703 | Sales & Distribution | Management | Non-Executive | Allianz Malaysia | Full-Time | Permanent To execute the strategies and provide sales support to internal and external stakeholders in delivering Division/region’s targets. **Key Responsibilities**- To plan and achieve business targets assigned by the Company.- To provide updates to agency force...

  • Agency Development Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Full time

    Agency Development Manager44703 | Sales & Distribution | Management | Non-Executive | Allianz Malaysia | Full-Time | PermanentTo execute the strategies and provide sales support to internal and external stakeholders in delivering Division/region's targets.Key Responsibilities To plan and achieve business targets assigned by the Company. To provide updates to...

  • Agency Development Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Malaysia Full time

    44703 | Sales & Distribution | Management | Non-Executive | Allianz Malaysia | Full-Time | PermanentTo execute the strategies and provide sales support to internal and external stakeholders in delivering Division/region's targets.Key Responsibilities- To plan and achieve business targets assigned by the Company.- To provide updates to agency force on the...

  • Agency Support Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Full time

    Agency Support Executive46271 | Customer Services & Claims | Entry Level | Non-Executive | Allianz Malaysia | Full-Time | TemporaryJob PurposeThis position extends support to our agency force in relation to their customers' inquiries and feedback on policy related alterations and communication.Key Responsibilities Attending to inquiries, feedback and...

  • Executive, Agency Compensation

    4 weeks ago

    Kuala Lumpur, Malaysia Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • Executive, agency compensation

    3 weeks ago

    Kuala Lumpur, Malaysia Prudential Plc Full time

    Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our...

  • Executive, agency compensation

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Plc Full time

    Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our...

  • Executive, agency compensation

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Plc Full time

    Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our...

  • Account Executive

    2 weeks ago

    Kuala Lumpur, Malaysia OLIVER Agency - APAC Full time

    As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. **Job Title**:Account Executive **Location**:Kuala...

  • Agency Strategic Management, Specialist

    3 weeks ago

    Kuala Lumpur, Malaysia AIA Full time

    At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live...

  • Agency Support Executive

    4 weeks ago

    Kuala Lumpur, Malaysia Allianz Malaysia Full time

    46271 | Customer Services & Claims | Entry Level | Non-Executive | Allianz Malaysia | Full-Time | Temporary **Job Purpose** This position extends support to our agency force in relation to their customers’ inquiries and feedback on policy related alterations and communication. **Key Responsibilities** - Attending to inquiries, feedback and complaints...

  • Associate Director, Agency Data

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Principal Financial Group Full time

    Responsibilities:The Associate Director, Agency Data & Analytic is responsible for supporting overall Agency strategy and initiatives. He/she will responsible to prepare, analyze, and present data in support of Agency strategy. He/she will also need to study the latest market trends and business insights to support the development of Agency strategy work.Key...