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Quality Analyst

5 months ago

Air Itam, Malaysia Softenger (Malaysia) Sdn Bhd Full time

Hello

Greetings from Softenger Sdn Bhd.

we are looking for"Quality Analyst"

JOB TITLE:Position : Quality Analyst

WORK LOCATION: Penang

**Job Type**: Permanent

**Responsibilities**:

- Design effective training programs.
- Prepare training materials.
- Conduct training and refreshers.
- Support and mentor new employees.
- Conduct evaluations to identify areas of improvement.
- Monitor, analyse & audit trainees’ performance and call out any unusual trends.
- Identify training needs by working with operations team and QA.

**Requirements**:

- At least 2 years customer service experience with minimum 2 years training experience.
- Language proficiency in MANDARIN and English is mandatory.
- Proven experience as corporate trainer.
- Understanding of effective teaching methodologies and tools.
- Willingness to keep abreast of new techniques in corporate training.
- Proficient in MS Office (Advanced skills in Excel and Powerpoint); e-learning software will be an

asset.
- Minimum bi-lingual proficiency, tri-lingual and above is preferred.
- Phenomenal communication, presentation, and public speaking skills.
- Organizational and time management abilities.
- Critical thinking, analytical and decision-making abilities.
- Applicants must be willing to work in Bayan Lepas, Penang

If interested, kindly attach updated Resume & please fill up below requested details:
Nationality:
Current location:
Prefered Location:
DOB

Highest Education:
Total Experience:
Relevant Experience:
Current Salary:
Expected salary:
Notice Period:
Single/Married:
Willing to relocate:
Thanks & Regards

Selvi

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM7,000.00 per month

Schedule:

- Rotational shift

Ability to Commute:

- Penang Hill (required)

Ability to Relocate:

- Penang Hill: Relocate before starting work (required)