Content Reviewer

2 months ago

Kuala Lumpur, Malaysia Cognizant Full time

**Position**: Content Reviewer - Korean Language

**Work Location**: KL Sentral area

**Work mode**: Onsite

**Working hour**: 24*7 rotational shift, 5 days working

**Certification/Qualification**:

- Any Graduate / Law graduate will be given more preference
- 0 - 2 years working experience, preferable in BPO industry

**Key Responsibilities for the Role**:

- To work on various queues and complete the assigned tickets on a daily basis within the TAT.
- Understanding Client's Internal Copyright Policies and Process.
- Raise bugs as applicable through the ticket life cycle
- Carefully assess, review and evaluate the legal complaints, in order to stimulate whether the allegedly violating copyright content must be considered blocking, removing or restricting access to; as a legal approach to act in accordance with notices of copyright breach.
- Ascertain proper due-diligence and compliance adherence of the legal complaints received for the copyright takedown, legal and Non-legal counter
- notices, and Circumvention processes.
- Investigate and examine the copyright removal requests submitted by the copyright owner and the reporting organizations for the appropriate client products to determine the applicability of DMCA
- As a counter-process to copyright take-down notices, the legal and non-legal counter-notices are carefully distinguished and processed accordingly. A detailed validation and examination is followed in order to identify the copyrighted work to decide the restoration of the reported content.
- Share and exchange information with copyright owners, reporting organizations, business partners, legal professionals and government officials
- intimating, updating and following up on the legal and compliance procedures.
- To work on the tool and come with innovation ideas
- Flexible to adjust with the timing according to the need of the client
- Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
- Maintain a high degree of confidentiality while meeting strict deadlines
- Willing to work in 24x7 environment
- Should be comfortable working with explicit & sensitive content

**Skills Required**:

- Excellent communication skills in the required language; English & Korean Language (preferable to have TOPIK L4, L5, L6) for non-native speaker
- Attention to detail
- Keen observation skills
- Excellent time management skills
- Strong organizational skills
- Client facing & customer-focused approach.

**About Cognizant**:
Job ID 44944

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