Operations Manager

5 months ago


Johor Bahru, Malaysia People Pathfinders Sdn Bhd Full time

**The Company**

Our client is a specialist in global container logistics with 40000 employees globally. The company focuses on freight forwarding, contract logistics and port logistics, managing complex supply chains and provides a wealth of innovative value-added services. The Operations Manager will be based in Johor Bahru.

**The Operations Manager will be responsible for**:

- Supervising and managing the overall Import/Export operations for Ocean and Air.
- Ensure the daily operations are up-to-date and all enquiries answered within the same day or within 24 hours.
- Monitoring the response to rate enquiries from overseas and quotations provided timely.
- Developing related business potential with overseas branch offices or appointed agents.
- Handling customer enquiries, complaints and maintaining a good rapport to fulfil their requirements.
- Ensuring preparation and processing of all necessary data entry and confirmation of key milestones (orders, departure, arrival, customs clearance, etc.) as specified by Standard Operating Procedures.
- Overseeing the accurate completion of billing based on the pricing established/quotation while ensuring the accurate costs and profits are maintained.
- Meeting time frame KPIs for escalations to the next tier levels for unresolved issues.
- Monitor and ensure that all job files are closed as per timetable and to sign off all completed job files.
- Ensuring accruals are done correctly for month-end closing and sign off accrual report.
- Keep track of all Data Quality reports and rectify the errors.
- Conduct training of the Operations Team in terms of Standard Operating Procedures, Data Quality, and system related matters.
- To understand the ISO management system.
- Ad-hoc assignments as assigned by management.

**The Requirements**:

- 5 years working experience in the related field or in managerial position.
- Possess customer service mindset and an analytical approach.
- Excellent attention to detail and able to manage workloads effectively and meet deadlines.
- Minimal supervision to complete tasks, highly trainable and approachable.
- Proficient in both English and local languages both written and verbal.

**Job Types**: Full-time, Permanent

Pay: RM6,500.00 - RM7,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Application Question(s):

- Do you have experience in Air Freight?
- Do you have experience in Ocean Freight?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Freight Forwarding Operations: 5 years (preferred)


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