Field Service Team Lead

6 months ago


Petaling Jaya, Malaysia Aisling Consulting Sdn Bhd Full time

Requirements:

- Diploma, bachelor's degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
- 2 years working experience with knowledge in IT infrastructure works,
- Ability to work effectively both independently and in a team-based environment,
- Effective English communication skills including verbal, written and presentation skills.
- Strong multi-tasking and administrative organizational skills

Roles & Responsibilities:

- Support Field Service Manager (FSM) in managing field service team for optimal customer service.
- Collaborate with FSM to develop workflows for field service operations.
- Assist in goal setting, skill enhancement, and performance reviews for field service employees.
- Investigate, escalate, and resolve issues arising from substandard performance
- Ensure adherence to company policies and procedures among team members.
- Conduct on-the-job training for field service employees as required
- Provide guidance and support to ensure timely and quality customer service delivery,
- Collaborate with FSM to develop programs enhancing technical and customer service skills.
- Address customer inquiries, resolve issues, and gather proactive feedback.
- Identify and escalate employee concerns/complaints to FSM.
- Maintain positive relationships with various teams for effective customer service.
- Support service teams in achieving service goals.
- Assist in interviewing and hiring new technicians, ensuring proper training for service objectives.
- Demonstrate exceptional customer service and maintain high-quality work environment integrity.

**MALAYSIAN ONLY**

**Job Type**: Contract

Pay: RM2,500.00 - RM4,500.00 per month

**Benefits**:

- Professional development

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- IT infrastructure: 2 years (preferred)

**Language**:

- English (preferred)


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