Account Manager

2 days ago


Sri Petaling, Malaysia Our Stories Lab Full time

We're rebuilding the team here in Our Stories Lab, and we want an account manager to grow our clients for our next chapter.

**Your role would be focused on**:

- Reporting, updating, and liaising with clients in a timely manner working closely with the Marketing team to ensure expectations are managed on both ends.
- Keep in touch with our clients on the happenings in their business and build a good relationship with them over time.
- Work closely with the Marketing team to develop social media strategies focused on the growth of our clients' accounts.
- Communicating the social media contents to the client for the final approval before content goes LIVE
- Initiate growth discussions with clients to suggest upsells and different strategies to grow their business through organic social media marketing.
- Project manage all client deliverables across all accounts working closely with the Marketing and Creative teams to ensure content is delivered in a timely manner.
- Join client meetings to pitch our services to clients and to explore new ways for us to support their business' marketing needs.
- The core of this job: Make sure clients love our work, and love doing business with us.

**; Requirements**:
- Bachelor’s Degree in Business, Marketing or equivalent would be good. Note that this is NOT compulsory. Other degree holders are welcome to apply
- Those who are familiar with TikTok/IG marketing services will have an added advantage.
- Good command of English (no broken English is fine, we don’t need a Shakespeare)
- You gotta have good attention to detail. You're the final layer of defense for errors, be bulletproof.

As for values we practice, we aren't a family. Think of us more as an elite sports team. We enjoy the work and working together flawlessly. These are the values that keep us going strong:

- We see feedback as a gift. We don't bash. We have honest conversations about how things can improve and if you aren't comfortable having these conversations, we're not the place for you.
- We believe in getting 1% better every day. We're growth-driven here, and you'll have a good time if you enjoy running with a bunch of growth-driven people.
- We practice extreme ownership of our part in the team. We have each others' backs here because work can get tough at times. Anyone who joins has to be willing to step up and be counted when your team needs you.
- You practice radical candour. We speak to each other, not about each other. If you have the maturity to have these tough conversations with each other without being a d*ck about it, we want you.
- We understand that change is the only constant. The very nature of content and social media requires us to adapt to changes constantly. If you're the type who gets bored of doing the same old thing quickly for content, heck you'll love us.


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