Customer Services Executive L Normal Working Hour

5 months ago


Petaling Jaya, Malaysia BGC Group Malaysia Full time

**Responsibilities**:

- Reporting to Assistant Manager (In-House Team)A
- ccountable for own work report output and quality of work
- To achieve the KPI assigned in order to measure the quality of performance
- To ensure that queries are responded to within our agreed response time
- To ensure the best Customer Experience is given to all customers
- Be passionate about being the best and what to achieve targets

**Job Requirement**:

- 1 to 2 years’ of experience in customer service / contact centre
- Comfortable working in a contact centre working environment
- Target oriented and able to demonstrate the ability to work in a KPI based workplace
- Structured and follow SOPs
- Excellent Communicator (Especially English - Both Written and Spoken) (Having the ability to speak other foreign language will be an added advantages)
- Fast Typing Skill (within 50-60 WPM)
- Have a “do whatever it takes” attitude
- Possess a positive working attitude with a willingness to learn and adapt
- A committed Team Player, independent, responsible, and meticulous
- Eager to explore new ideas and open to sharing ideas with the Team
- Willing to learn and accept feedback while stay motivated to add value to the work

**Salary**: RM2,500.00 - RM2,800.00 per month

Schedule:

- Monday to Friday

Application Question(s):

- Able to work at Petaling Jaya? (Yes/No)
- Are you able to work in a fast-paced working environment? (Yes/No)

**Education**:

- Bachelor's (preferred)


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