Customer Care Executive

3 weeks ago

Kepong, Malaysia AEON CO. (M) BHD Full time

**A)** **KEYS RESPONSIBILITIES**

**1. Handle and entertain all the walk, call and write in customers queries or voices**:

- Draft the Information Counter related procedures when necessary and get consent from Sales Officer and Mall Manager.
- Get the quick advice from the Sales Manager or Sales Officer if necessary on the ways to handle customers.
- Gather the updates of information from Sales Officer / Sales Manager / Mall Managers, Aeon Retail, newspaper etc.

**2. Ensure sufficient Customer Care Assistants at all time**:

- Plan the monthly manpower schedule and submit to the Sales Officer every 20th of every month
- Key in the Customer Care team working schedule and seek Sales Officer approval.
- Update and reconfirm the weekly working schedule and adjust according to the current situation (Ex: Loss of manpower due to Medical Leave, Accident etc.)

**3. Lead the morning greeting at Main or any of the Mall highest traffic entrance**:

- Gather minimum 4pax (1from Customer Service Dept., 2 from BW Dept. and 1 from management office members) from the Shopping Centre manpower to join the morning greeting.
- Get ready at the entrance 5 minutes before opening and greet customers for 15 minutes (minimum).

**4. Update the important daily information to the Customer Care Assistants**:

- Opening and closing of tenants
- Daily Duty Manager and Mall Office manpower schedule
- Important events and contests of the day, week and month
- Compile on the tenant’s / customer voices
- Latest updates from Mall Manager (or Proxies) and Sales Officer
- Emergency contact number updates.

**5. Check the readiness of the Information Counters before the Mall opening**:

- Condition and cleanliness of the Information Counter.
- Condition and cleanliness of the Leaflet Stands or any Advertisement at Information Counter.
- Prepare, arrange and activate all the facilities provided at Information Counter.

(E.g.: Car park manual pay station, baby strollers, Kiddie Car, wheel chairs, umbrella stands and plastics, update leasing contact persons, update promotion space contact persons, update all the filings of new service forms, etc.)

**6. Compile the customers and tenants’ voices**:

- Compile all the tenants’ voices in the logbook and summarize for the Sales Officer.
- Compile the customers’ voices from the Customer Suggestion Board on daily basis (9.30am).
- Summarize the voices into the Summary of Customers’ Voices and update to the Sales Officer.
- Sales Officer will draft the reply and get the final feedback from Mall Managers.
- Key in the confirmed customers’ voices and reply into the system on weekly basis.
- Type the Mall Manager’s reply on the Customer Suggestion Form and display.
- Handover all the voices related to AEON Retail to the Customer Care Manager on daily basis.

**7. Update the Tenant Details for the Customer Service assistants’ information**:

- Compile all the tenants’ status. Ex: Tenants on renovations, new opening and vacant lots.
- Check the accuracy of tenant information at all Mall Directories and Advertisement Boards.
- Check and prepare the update tenants’ information for Information Counter.(E.g.: Locations, Name, Lot and Contact Numbers.)

**8. Manage the services provided at Information Counter**:

- Check the availability and functionality of all services provided by Information Counter.
- Prepare all updated procedures and forms to be used at Information Counter.
- Prepare the summary of weekly and monthly usage of all Information Counter’s services for Sales Officer compilation and report to Mall Manager.

**9. Visit tenants once a week to gather the latest information on tenants**:
E.g.: Latest Merchandise, Sales & Promotion, New shops’ opening, Vacant Lots, New concepts and new tenants Information’s.

**10. Liaise with Florists or decorations**:
Related tenants to freshen or beautify the Information Counter on monthly and seasonal basis (Free for AEON and exposure for tenants).

**11. Plan with Sales Officer on the training and counseling sessions in order to improve morale and productivity of the Customer Service assistants**:

- Propose training contents for the Customer Services Assistants (e.g.: Paging or Announcement Voice Intonation, Handling customer complaints, Grooming ways, Telephone Etiquettes, Handling Crisis Management, Bomb Threat, Fire, Loss Child, Communication Skill, English Class etc.)
- Liaise with Store Operation on the joined trainings. (E.g.: Wrapping Techniques, Grooming etc.)

**12. Conduct monthly survey at Mall or competitors in order to see their new services or facilities provided to the shoppers.**

**13. Assist Promotion Supervisor and Sales Officer in handling promotional activities**:

- Confirm the monthly and weekly updated events or contests
- Confirm the locations of events, mechanics, prizes, procedures and datelines
- Assist on the manpower assistance (If necessary)

**14. Handle the car park manual pay station at Information Cou

  • Customer Care Executive

    2 weeks ago

    Kepong, Malaysia AEON CO. (M) BHD Full time

    A) KEYS RESPONSIBILITIES1.Handle and entertain all the walk, call and write in customers queries or voices: Draft the Information Counter related procedures when necessary and get consent from Sales Officer and Mall Manager. Get the quick advice from the Sales Manager or Sales Officer if necessary on the ways to handle customers. Gather the updates of...

  • Customer Care Assistant

    3 weeks ago

    Kepong, Malaysia Trinity workforce Solution Full time

    **Customer Care Assistant - Petaling Jaya** **Salary**: Up to RM3500 Monday - Sunday (2 days rotating) 8:30 am until 6:00 pm About Us: Join a dynamic team dedicated to delivering exceptional customer service experiences! We are currently seeking enthusiastic individuals to join us as Customer Care Assistants. If you're passionate about helping others and...

  • Customer Care Assistant

    2 weeks ago

    Kepong, Malaysia Trinity workforce Solution Full time

    **Customer Care Assistant Kepong (Mandarin Speaker)**Salary: Up to RM3500Monday - Sunday (2 days rotating)8:30 am until 6:00 pmAbout Us:Join a dynamic team dedicated to delivering exceptional customer service experiences We are currently seeking enthusiastic individuals to join us as Customer Care Assistants. If you're passionate about helping others and...

  • Customer Care Assistant

    3 weeks ago

    Kepong, Malaysia Trinity workforce Solution Full time

    **Customer Care Assistant - Kepong (Mandarin Speaker)** **Salary**: Up to RM3500 Monday - Sunday (2 days rotating) 8:30 am until 6:00 pm About Us: Join a dynamic team dedicated to delivering exceptional customer service experiences! We are currently seeking enthusiastic individuals to join us as Customer Care Assistants. If you're passionate about...

  • Customer Care Assistant

    3 weeks ago

    Kepong, Malaysia AEON CO. (M) BHD Full time

    **A)** **KEYS RESPONSIBILITIES** 1. Join the morning greetings at Main Entrance or any of the Shopping Centre highest traffic Entrance: - Get participations of minimum 4 pax (1from Customer Service Dept, 2 from BW Dept and 1 from management office members) to join the Morning Greetings. - Get ready at the entrance 5 minutes before opening and greet...

  • Customer Care Assistant

    2 weeks ago

    Kepong, Malaysia Trinity Workforce Solution Sdn Bhd Full time

    Customer Care Assistant - Eye Specialist ClinicSalary: RM2500 - RM3500Working days: Monday - Sunday (5 days working, 2 days off - rotate)Working hours: Monday - Saturday - 8:30a.m - 6p.m Sunday - 10a.m - 5p.m**Job Responsibilities: - * Provide excellent service, stream line patient flow, manage complaints, gather feedback/testimonials, conduct surveys and...

  • Customer Care Assistant

    2 weeks ago

    Kepong, Malaysia AEON CO. (M) BHD Full time

    A) KEYS RESPONSIBILITIESJoin the morning greetings at Main Entrance or any of the Shopping Centre highest trafficEntrance: Get participations of minimum 4 pax (1from Customer Service Dept, 2 from BW Dept and 1 from management office members) to join the Morning Greetings. Get ready at the entrance 5 minutes before opening and greet customers for 15 minutes...

  • Nurse/retired Nurse As Supervisor for Elderly Car

    7 days ago

    Kepong, Malaysia Merry Care Centre Full time

    List-ID: 104346238Today 16:26 **Job Description**: - Job Summary: As a supervisor in a basic elderly care center, your primary responsibility is to provide essential healthcare support and assistance to elderly residents and oversee the daily operations of the facility, ensuring the well-being and comfort of elderly residents. You will lead and support the...

  • Nurse/retired Nurse As Supervisor for Elderly Car

    2 weeks ago

    Kepong, Malaysia Merry Care Centre Full time

    List-ID: Today 16:26Job Description: Job Summary:As a supervisor in a basic elderly care center, your primary responsibility is to provide essential healthcare support and assistance to elderly residents and oversee the daily operations of the facility, ensuring the well-being and comfort of elderly residents. You will lead and support the staff in...

  • Customer Care Supervisor

    2 weeks ago

    Kepong, Malaysia Anshin Steel Service Centre Sdn Bhd Full time

    Responsibilities - Provides direction to the Customer Service Division by assigning, directing, and reviewing the work of staff. - Maintains the daily schedule to ensure complete coverage for our customer base. - Maintains and directs the daily activities such as billing, final billing and work orders, returned items, phones, counter, reception, and any...

  • Customer Care Assistant

    1 week ago

    Kepong, Malaysia AEON CO. (M) BHD Full time

    **A)** **KEYS RESPONSIBILITIES** **- Handle and entertain all the walk, call and write in customers queries or voices** **- Announce the daily important information to the customers**: - Attend the daily briefing with Customer Service Supervisor and get the update details on**: - Carry out the daily update and housekeep all the forms for the services at...

  • [raya] Part Time Customer Assistant

    4 weeks ago

    Kepong, Malaysia Watson's Personal Care Stores Sdn Bhd Full time

    **Requirements** - Malaysia citizen, 18 years old and above - Possess a pleasant personality and good communication skills - With or without sales experience are welcomed - On the job training will be provided - Able to start immediately or within short notice **Responsibility** - Provide good customer service to walk-in customers - To ensure of correct...

  • [raya] Part Time Customer Assistant

    4 weeks ago

    Kepong, Malaysia Watson's Personal Care Stores Sdn Bhd Full time

    **Requirements** - Malaysia citizen, 18 years old and above - Possess a pleasant personality and good communication skills - With or without sales experience are welcomed - On the job training will be provided - Able to start immediately or within short notice **Responsibility** - Provide good customer service to walk-in customers - To ensure of correct...

  • [raya] Part Time Customer Assistant

    4 weeks ago

    Kepong, Malaysia Watson's Personal Care Stores Sdn Bhd Full time

    **Requirements** - Malaysia citizen, 18 years old and above - Possess a pleasant personality and good communication skills - With or without sales experience are welcomed - On the job training will be provided - Able to start immediately or within short notice **Responsibility** - Provide good customer service to walk-in customers - To ensure of correct...

  • [raya] Part Time Customer Assistant

    4 weeks ago

    Kepong, Malaysia Watson's Personal Care Stores Sdn Bhd Full time

    **Requirements** - Malaysia citizen, 18 years old and above - Possess a pleasant personality and good communication skills - With or without sales experience are welcomed - On the job training will be provided - Able to start immediately or within short notice **Responsibility** - Provide good customer service to walk-in customers - To ensure of correct...

  • Customer Care Assistant

    3 weeks ago

    Kepong, Malaysia Trinity Workforce Solution Sdn Bhd Full time

    **Customer Care Assistant - Eye Specialist Clinic** **Salary**: RM2500 - RM3500 Working days: Monday - Sunday (5 days working, 2 days off - rotate) Working hours: Monday - Saturday - 8:30a.m - 6p.m Sunday - 10a.m - 5p.m **Job Responsibilities: - ** - Provide excellent service, stream line patient flow, manage complaints, gather feedback/testimonials,...

  • Customer Service Executive

    2 weeks ago

    Kepong, Malaysia MAGS PREMIUM GIFTS SDN BHD Full time

    Responsibilities: - Providing introductory information to new customers call in via WhatsApp and call. - Providing introductory information to new customers call in via walk in. - Ensuring that customers are satisfied with products or services. - Letting customers or clients know about additional products or services focusing on READY STOCKS inventory...

  • Customer Care Consultant

    2 weeks ago

    Kepong, Malaysia Aisling Consulting Sdn Bhd Full time

    About the JobTasks & Responsibilities Attend to Inbound Calls. Able to resolve customer queries and issues Adhoc tasks 5 Days working 2 Days OffRequirements: Fluent Mandarin (Speaking + Reading) Fluent Bahasa & English Education Requirement: Diploma / Degree Fresh Graduate are welcome Good in communication and able to fulfilled a customer needs. Immediate...

  • Customer Care Assistant

    2 weeks ago

    Kepong, Malaysia AEON Co. (M) Bhd. Full time

    Requirements Have at least SRP / PMR / SPM / Certificate or Diploma Have a pleasant personality and can communicate well Age 18 years and above Have a strong interest in retail Able to work in shifts, weekends and public holidays Applicants must be a Malaysian or Permanent Resident status Able to work during Public Holiday, weekend and Festive...

  • Customer Service Executive

    4 days ago

    Kepong, Malaysia GINTELL (M) SDN BHD Full time

    **Job Description**: - Warmly welcoming and directing visitors professionally. - Answering, screening, and forwarding phone calls, and taking messages as needed. - Assisting customers with inquiries and providing information about products, services, or the organization. - Handling routine clerical tasks such as filing, scheduling appointments, and managing...