Customer Care Assistant

5 months ago


Kepong, Malaysia Trinity Workforce Solution Sdn Bhd Full time

**Customer Care Assistant - Eye Specialist Clinic**

**Salary**: RM2500 - RM3500
Working days: Monday - Sunday (5 days working, 2 days off - rotate)
Working hours: Monday - Saturday - 8:30a.m - 6p.m Sunday - 10a.m - 5p.m

**Job Responsibilities:

- **
- Provide excellent service, stream line patient flow, manage complaints, gather feedback/testimonials, conduct surveys and maintain workplace cleanliness
- Handle patient registration, record data entry/update, appointment booking/scheduling, check-in/out, monitor flow, attend to needs/requests/follow-ups, manage phone calls, address walk-in inquiries, and oversee admin/housekeeping, including patient follow-ups and appointments.
- Perform selective eye test.
- Facilitate patient flow and support doctors with medication and surgery instructions, while also managing doctors' room upkeep and ensuring it's stocked with essential items.
- Conduct various eye tests and provide timely follow-up reminders for pending patient cases.
- Manage sales transactions and cashier responsibilities utilizing the Salesforce POS system, while also tending to patients' administrative needs and conducting follow-ups.
- Ensure daily settlement, reconcile sales, and perform stock checks for medications/drugs.
- Prepare patient files for next-day appointments, handle filing tasks such as retrieving and filing patient files, and perform housekeeping duties in designated work areas as assigned by the CM/PIC.

**Other Task/Responsibilities**
- Surgery Coordinator Assistant.
- OT Assistant.
- Assist in Company/Marketing campaigns/activities/roadshows (indoor & outdoor).
- Special projects.
- Other role specific or person specific job assignments.

**Requirement**:

- SPM, Diploma and Degree holder.
- Minimum 6 months experience of face to face customer service.
- Well groomed as per company policy.
- Fast learner.
- Able to travel in any mode of transportation.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Bahasa Malaysia (preferred)
- Mandarin (preferred)

Willingness to travel:

- 100% (preferred)



  • Kepong, Malaysia Trinity workforce Solution Full time

    **Customer Care Assistant - Petaling Jaya** **Salary**: Up to RM3500 Monday - Sunday (2 days rotating) 8:30 am until 6:00 pm About Us: Join a dynamic team dedicated to delivering exceptional customer service experiences! We are currently seeking enthusiastic individuals to join us as Customer Care Assistants. If you're passionate about helping others and...


  • Kepong, Malaysia Trinity workforce Solution Full time

    **Customer Care Assistant - Kepong (Mandarin Speaker)** **Salary**: Up to RM3500 Monday - Sunday (2 days rotating) 8:30 am until 6:00 pm About Us: Join a dynamic team dedicated to delivering exceptional customer service experiences! We are currently seeking enthusiastic individuals to join us as Customer Care Assistants. If you're passionate about...


  • Kepong, Malaysia AEON CO. (M) BHD Full time

    **A)** **KEYS RESPONSIBILITIES** **1. Handle and entertain all the walk, call and write in customers queries or voices**: - Draft the Information Counter related procedures when necessary and get consent from Sales Officer and Mall Manager. - Get the quick advice from the Sales Manager or Sales Officer if necessary on the ways to handle customers. - Gather...


  • Kepong, Malaysia AEON CO. (M) BHD Full time

    **A)** **KEYS RESPONSIBILITIES** 1. Join the morning greetings at Main Entrance or any of the Shopping Centre highest traffic Entrance: - Get participations of minimum 4 pax (1from Customer Service Dept, 2 from BW Dept and 1 from management office members) to join the Morning Greetings. - Get ready at the entrance 5 minutes before opening and greet...

  • Assistant Supervisor

    5 months ago


    Kepong, Malaysia Watson's Personal Care Stores Sdn Bhd Full time

    **Requirements** - Required languages: Bahasa Malaysia, English - Able to work shifts, weekends and public holidays. - Fresh graduates / school leavers encouraged to apply - Experience in retail or F&B would be added advantage. - Full-time positions (Assistant Supervisor) **Responsibility** **Maintaining the level of customer service professionals in...


  • Kepong, Malaysia Merry Care Centre Full time

    List-ID: 104346238Today 16:26 **Job Description**: - Job Summary: As a supervisor in a basic elderly care center, your primary responsibility is to provide essential healthcare support and assistance to elderly residents and oversee the daily operations of the facility, ensuring the well-being and comfort of elderly residents. You will lead and support the...


  • Kepong, Malaysia Anshin Steel Service Centre Sdn Bhd Full time

    Responsibilities - Provides direction to the Customer Service Division by assigning, directing, and reviewing the work of staff. - Maintains the daily schedule to ensure complete coverage for our customer base. - Maintains and directs the daily activities such as billing, final billing and work orders, returned items, phones, counter, reception, and any...


  • Kepong, Malaysia MyGift Universal Sdn Bhd Full time

    responding with accurate information to customer inquiries regarding products and services of the organization - follow up with customer on the quotation status and perform negotiation skill to close the deal - handle customer sales order - to perform ad-hoc duties assigned by team leader when needed Job Requirements: - service minded personnel with...

  • Customer Associate

    4 months ago


    Kepong, Malaysia FARMEDY SDN BHD Full time

    **Company Description** Farmedy is a health-focused brand that specializes in developing a range of natural health foods and remedies. With an unwavering commitment to authenticity and innovation, Farmedy incorporates unique, functional phyto-nutrient ingredients into our products. **Role Description** This is a full-time, on-site role for a Customer...


  • Kepong, Malaysia AEON Co. (M) Bhd. Full time

    **Requirements** - Have at least SRP / PMR / SPM / Certificate or Diploma - Have a pleasant personality and can communicate well - Age 18 years and above - Have a strong interest in retail - Able to work in shifts, weekends and public holidays - Applicants must be a Malaysian or Permanent Resident status - Able to work during Public Holiday, weekend and...

  • Sales Assistant

    5 months ago


    Kepong, Malaysia Caring Pharmacy Full time

    _**Initiative**_ - to provide professional health advice to customers e.g. Minor ailments. - to Assist pharmacist in performing health screenings including customer’s BP, blood sugar level, cholesterol and uric acid levels. - Dispenses medications under pharmacist’s supervision - Recommend suitable health supplements for preventive care. - Up to date...

  • Customer Assistant

    5 months ago


    Kepong, Malaysia MZN GROW BHD Full time

    **Job description**: - Greeting customer and offering assistance - Recommending Product or merchandise to help customer. - Answering question and addresing concerns - Talking inventory and monitoring sales floor - Deveploment confindent level - Work with a team - Training provided, Work in a cheerful and group atmosphere - ensure the ceremony runs smoothly...

  • Customer Service

    5 months ago


    Kepong, Malaysia MAGS PREMIUM GIFTS SDN BHD Full time

    Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service...


  • Kepong, Malaysia Aisling Consulting Sdn Bhd Full time

    About the Job Tasks & Responsibilities - Attend to Inbound Calls. - Able to resolve customer queries and issues - Ad-hoc tasks - 5 Days working 2 Days Off **Requirements**: - Fluent Mandarin (Speaking + Reading) - Fluent Bahasa & English - Education Requirement: Diploma / Degree - Fresh Graduate are welcome - Good in communication and able to fulfilled a...

  • Customer Service

    4 months ago


    Kepong, Malaysia MAGS PREMIUM GIFTS SDN BHD Full time

    Responsibilities: - Providing introductory information to new customers call in via WhatsApp and call. - Providing introductory information to new customers call in via walk in. - Ensuring that customers are satisfied with products or services. - Letting customers or clients know about additional products or services focusing on READY STOCKS inventory...

  • Customer Service

    5 months ago


    Kepong, Malaysia Trimaju Plywood (KL) Sdn Bhd Full time

    Responsibilities - Providing introductory information to new customers call in via WhatsApp and call. - Providing introductory information to new customers call in via walk in. - Ensuring that customers are satisfied with products or services. - Letting customers or clients know about additional products or services focusing on READY STOCKS inventory...

  • Customer Service

    5 months ago


    Kepong, Malaysia MAGS PREMIUM GIFTS SDN BHD Full time

    Responsibilities: - Providing introductory information to new customers call in via WhatsApp and call. - Providing introductory information to new customers call in via walk in. - Ensuring that customers are satisfied with products or services. - Letting customers or clients know about additional products or services focusing on READY STOCKS inventory...

  • Health Advisor

    5 months ago


    Kepong, Malaysia Watson's Personal Care Stores Sdn Bhd Full time

    Provide nutritional consultation and deliver excellent product advice to our customers. - Track and review the sales objective of Health Division as necessary in order to achieve the division’s sales target. - Maintain housekeeping standard of health items which includes promotional display and price tags. - To conduct overall healthcare department stock...

  • Customer Service

    5 months ago


    Kepong, Malaysia FARMEDY SDN BHD Full time

    **Company Description** Farmedy, located in Kepong, Kuala Lumpur, is a brand focused on developing a range of health food and remedies derived from the goodness of plants. The company is committed to authenticity, exceptional effectiveness, and the use of unique, functional phyto-nutrient ingredients. We believe that consuming right nutrients is the best...

  • Customer Service Exec

    5 months ago


    Kepong, Malaysia MAGS PREMIUM GIFTS SDN BHD Full time

    Responsibilities: - Providing introductory information to new customers call in via WhatsApp and call. - Providing introductory information to new customers call in via walk in. - Ensuring that customers are satisfied with products or services. - Letting customers or clients know about additional products or services focusing on READY STOCKS inventory...