Mandarin Customer Support
3 weeks ago
**The Role**:
As a Customer Support Expert, you'll provide exceptional customer service to restaurant owners and managers by responding inquiries related to card reader issues, online ordering set up and much more. You will also navigate processes to properly escalate and coordinate customer responses according to company values.
You not only be able to utilize your experience and expertise with empathy, but you also expand your knowledge of hardware and POS software through trainings, articles, and everyday tasks.
**You thrive**if you have**:
- Excellent verbal and written communication skills in Mandarin and English (B2 English proficiency).
- 1 year of experience in customer service (Business-To-Business strongly preferrable)
- Technical savvy (understands or have used macOS vs. Android, Windows, etc.)
- Basic Microsoft Office (Outlook, Word, Excel) experience required
- Call center experience preferrable
- Negotiation skills, able to engage and reach agreements with the clients.
- Schedule availability
- Restaurant industry familiarity preferrable
**Benefits**:
- Competitive wage
- Performance bonus
- 40 hours per week (2 days off)
- Pantry vouchers
- Insurance for Minor medical expenses
- Life insurance
- Paid Training
- Growth opportunities
**Work Schedule**:
5 days rotational | 8:00 pm to 11:00 am (Working hours - 9 hours)
**Work Location**:
Work From Office - Bangsar South
**Remuneration**:
Total Package up to MYR 4,200
**Job Types**: Full-time, Permanent
**Salary**: RM3,500.00 - RM4,200.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
- Performance bonus
**Language**:
- Mandarin (required)
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