![EPS Ventures Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Mandarin/cantonese Speaking Customer Support
3 weeks ago
**Mandarin/Cantonese Speaking Customer Support (Airline project)**
**Client Background:MNC**
**Location: Kuala Lumpur, Malaysia**
**Tenure: Permanent**
**Remuneration**:
- Basic Salary: RM4,000-4,200+ KPI ALLOWANCE
**Responsibilities**:
- Provide primarily customer service based phone support to customers.
- Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand.
- Accurately record and update customers’ cases into the trackers following appropriate processes.
- Provide accurate and understandable information to all customers and support partners.
- Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
- Ensure all follow ups are done in a timely manner.
- Ensure all SLA’s are met appropriately.
- Maintain high level of customer satisfaction whilst maintain a professional manner.
- Be familiar with all policy, processes, and product knowledge and escalation paths.
If you are interested in this opportunity or, having any questions, kindly reach me out.
**Salary**: RM4,000.00 - RM4,300.00 per month
**Benefits**:
- Dental insurance
- Health insurance
Application Question(s):
- Do you have experience in Customer Support in Airlines Industry?
**Language**:
- Chinese or Cantonese (required)
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