Technical Consultant

3 weeks ago

Petaling Jaya, Malaysia Elanco Full time

Education : EQUIVALENTEXPERIENCE

**At Elanco (NYSE: ELAN) - it all starts with animals**

**As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability - the Elanco Healthy Purpose - to advance the health of animals, people, the planet and our enterprise.**

**At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.**

**Making animals’ lives better makes life better - join our team today**

**Position Description**:
**1. Technical Expertise & Leadership**:

- Provide expert advice & guidance on Elanco’s pet health products.
- Stay current with the latest advancements in veterinary medicine & pet health care practices.

**2. Customer Support & Services**:

- Provide personalized technical support to key customers, ensuring their needs are met promptly & effectively based on their sales data.
- Address customer inquiries & issues, offering practical solutions & support.

**3. Product Knowledge & Training**:

- Conduct training sessions for customers, veterinary professionals & internal teams to enhance their understanding of our products & services.
- Develop & distribute educational materials that support product knowledge & pet health care best practices.

**4. Value Demonstration**:

- Engage directly with key customers to highlight the benefits & value of our products, going beyond their basic features.
- Customize presentations & demonstrations to show how our products can meet specific customer needs & improve pet health outcomes.

**5. Collaboration & Communication**:

- Work closely with channel partners, marketing, regional teams to align strategies & provide customer feedback.
- Participate in industry conference, seminars & workshops to represent the company & expand professional network

**Functions, Duties, Tasks**:

- Customize global/regional technical materials to meet the needs and requirements of Malaysia & Singapore.
- Write, review and/or coordinate technical training for Malaysia & Singapore.
- Plan and conduct pre-launch training for channel partners.
- Support the ongoing technical education of sales representatives & the effective utilization of scientific information.
- Develop & deliver tailored training modules to key customers.
- Build strong relationships & collaborate closely with customers, key opinion leaders, & channel partners.
- Assist as needed with conference planning & execution, literature fulfillment, sales meeting planning, training, & various other projects.
- 8. Partner with marketing to provide high-quality, objective, credible, & balanced supporting technical evidence for promotional materials.
- Work with sales & marketing to design Product Experience Trial (PET) protocols, ensuring key customers conduct the PETs properly. 10. Provide support as needed for brand planning, profit planning & strategic planning processes

**Minimum Qualification (education, experience and/or training, required certifications)**:

- At least 1-2 years of experience in pet health veterinary practice is essential.
- Experience in the animal health industry (minimum 3 years)
- Experience with advertising, sales, and market research is an added advantage.
- A Bachelor’s or Doctorate degree in Veterinary Science or an equivalent degree is required.
- Fluency in English & Malay is necessary, and the ability to speak Mandarin is an advantage.

**Additional Preferences**:

- Excellent verbal and written communication and presentation skills.
- Ability to adapt technical information for non-technical audiences.
- Ability to handle multiple projects, multi-task and prioritize.
- Working within a team (Regional office, affiliate teams, distributors, and their sales teams)

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

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