Presales Consultant

5 months ago

Petaling Jaya, Malaysia Tek Infotree Sdn Bhd Full time

**Job Title**:Presales Consultant**
**Working location: PJ**

**JOB SUMMARY**:
Responsible & accountable in providing technical presale support and technical / operation collaboration between the Customer, Vendor, Principal as well as internal operation team.

**DUTIES & RESPONSIBILITIES: % of TIME SPENT**
- Pre-sales support for MSS and security consulting opportunity for designated accounts in support of key territory sales and account plans to achieve and exceed defined targets. 80%
- Own and positively develop the relationships with key technical decision makers and influencers within the target customers. 80%
- Drive new sales opportunities by proactively engaging with the technical community within target accounts. 80%
- Engaging customers and partners, capturing requirements, proposing technical solution and overseeing the selection of technologies / products, scoping and estimating resources and effort needed to deliver the business value solutions to the customer successfully and achieving high level of customer satisfaction - to own and manage the whole process. 80%
- Engage with customers as a trusted advisor, listening and understanding their challenges and requirement - both technical and business, and clearly articulate and communicate to the sales team, and document them. 80%
- Research and develop appropriate working solution and value proposition, engaging with the respective solution principal and services partner (including Net Assist MSS Service team and professional services), to address customer requirement. 80%
- Scope and clearly translate defined requirements, proposed solutions and value proposition into proposals / Statement of Work (SOW). 80%
- Responsible for all the tender proposal from the participation until the closure / submission. 80%
- Present and articulate our value proposition to customers at all levels within the organization both technical and business audience (including C-levels). 80%
- Proactively engage customer both new and existing, to provide update on the latest security trend, changes in the threat landscape, and new product and services offering. 80%
- Anchoring client visits - from the stage of planning, identifying key participants, story board for the meeting, reviewing content, planning demos / team discussions and front ending the discussion, channeling constructive feedback from value customer to provide market-driven inputs to our product and services team. 80%
- Participate in opportunity assessment, qualification, developing response strategy, proposal development, review and feedback process, competitive positioning, pricing / commercial decisions. 80%
- Be an advisor who provide sound security advise to customer and help them establish business case, including TCO and ROI justification, and shape requirement. 80%
- Taking lead and working with cross-functioning team including professional services, product management, sales and marketing to drive the development of market-driven solution and services, and also for marketing events. 80%
- Work closely with the delivery heads in identifying the right team, getting the pre-sales and delivery teams to develop the solution, estimates, schedules, technical responses etc. to complete the proposal. 80%
- Work with sales team to identify pipeline and plan activities on a weekly basis.
- Work closely with support functions for creating a compelling solution / proposal and ensure personal technical, communication and commercial skills are kept up to date to ensure successful execution of role, e.g. maintaining CPE, attending training, webinars & certification. 80%
- Prepare, plan, conduct and arranging Cybersecurity workshop, CIO events, Round-Table Discussion Dinner & similar gathering session in strengthening the proximity between Customer to enhance the sales closing rate. 80%
- Conduct user awareness training, technical workshop or solution training to the partner, customer or internal team 80%
- Provide weekly reports to sales and delivery team to provide visibility on pipeline, probable deals etc. for planning and tracking business growth. 80%
- Generate Collaterals, Case Studies, White Papers, etc. and assist Sales in pitch evangelism. 20%

**JOB SPECIFICATION**:
**Education**
- Bachelor’s degree in IT Engineering/ Computer Science/ IT Communication.

**Experience**:

- Minimum of 5 years of assisting and/or selling complex IT services (Primary Requirement)

**Special skills required**:

- Specific domain knowledge in cybersecurity and network security related solution

**PREREQUISITE**:
**Attitude**
- Continuous learning attitude - self-started to actively acquires more complex knowledge and skill to progress full proficiency.
- DNA "B", Proactive and highly self-motivated, be able to work under their own initiative without supervision.
- DNA "I", Change orientation - Ability to be versatile and improvise to be prudent in evaluating or executing day-to-day operation for continuous improvement and

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