Order Management Executive

5 months ago


Bangsar South, Malaysia BD Full time

Job Description Summary

The Customer Service Executive will execute Customer Order Management functions for ANZ internal and external customers. This individual will work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Also, this individual will support business objectives; deliver high level of service & performance and engage distributors or customers, facilitating information flow & providing support to the order fulfillment process

**Job Description**:
We are the makers of possible

BD is one of the largest global medical technology companies in the world.
_Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us

**Responsibilities**:
- Execute and manage Order Processing transactions accurately and promptly, including Field Service Contracts billing.- Co-ordinate with Planning to ensure stock availability as required.- Co-ordinate with Finance to ensure credit release on time.- Co-ordinate with Logistics to ensure special instructions are received/ understood, as required.- Handle distributors/end customers order enquiries/complaints.- Run Open Order Status reports for distributors/end customers, Finance, Business as required.- Co-ordinate distributors/end customers claims for shipping discrepancies ie damage, short shipment, over shipment, pricing etc.- Achieve Key Performance Indicators (KPI’s), Individual Impact Goals (IIG) and meet Development Plan.- Manage and facilitate the service level agreement applicable to Customer Interface.- Support service and customer priority strategies.- Support cost reduction and/ or process improvement initiatives.- Ensure processes and executions are in compliance with Sarbane Oxley (SOX), GDPMDS & other regulatory requirements.- Comply with all ISO 13485 requirements and BD policies.- Ensure a safe, healthy and environmentally-friendly workplace by observing Company's rules and procedures. Active involvement in prevention, elimination of potential safety hazards and participation in activities which promotes recycling, replacement and reduction of resource materials.- Processes instrument repair requests.- Regularly provides department team lead/manager with relevant information regarding activities, problems, issues related to CSR’s assigned accounts and tasks.- Provides training to new Customer Service Representatives and Specialists.- Perform any other tasks as assigned.

Required Knowledge and Skills- Diploma or BS/BA Business Administration, Statistics, Economics, Logistics or related degree- At least 3 years’ experience in Customer Order Management- Able to work shift hours based on ANZ time zone- Knowledge of logistics processes is a requirement- Highly customer & business oriented- A good team player with ability to work cross culture- Fluent in English. Knowledge of other Asian languages an added asset- Excellent interpersonal & communication skills- Analytical skills and ability to identify trends to work with the appropriate channels to drive corrective and preventive actions- Innovative to challenge conventional practices and suggest better approaches- Passionate to be tenacious and resilient- Flexible to work in different global time zones for meetings and calls

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit:
Primary Work Location

MYS Kuala Lumpur - Jalan Kerinchi

Additional Locations

Work Shift



  • Bangsar South, Malaysia BD Malaysia Full time

    Job Description Summary You will execute Customer Order Management functions for Greater China internal and external customers. You will also work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Lastly, you will support business objectives; deliver high level of...


  • Bangsar South, Malaysia BD Malaysia Full time

    Job Description Summary The Executive, Order Management will execute Customer Order Management functions for Asia/Pac and Greater Asia internal and external customers. This individual will work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Also, this individual will...


  • Bangsar South, Malaysia BD Full time

    Job Description Summary You will execute Customer Order Management functions for Southeast Asia internal and external customers. You will also work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Lastly, you will support business objectives; deliver high level of...


  • Bangsar South, Malaysia BD Malaysia Full time

    Job Description Summary **Job Description**: We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of...


  • Bangsar South, Malaysia BD Malaysia Full time

    Job Description Summary You will execute Customer Order Management functions for BDI internal and external customers. You will also work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Lastly, you will support business objectives; deliver high level of service &...


  • Bangsar South, Malaysia BD Full time

    Job Description Summary **Job Description**: We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of...


  • Bangsar South, Malaysia BD Full time

    Job Description Summary **Job Description**: We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of...


  • Bangsar South, Malaysia BD Full time

    Job Description Summary **Job Description**: We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of...


  • Bangsar South, Malaysia BD Full time

    Job Description Summary The Customer Service Executive will execute Customer Order Management functions for ANZ internal and external customers. This individual will work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Also, this individual will support business...


  • Bangsar South, Malaysia Rider Hunt International (RHi) Full time

    **Overview**: - rhi is currently recruiting for an **Administrator - Order Management** to join our client within their Shared service division. You will be supporting our clients Global energy brand at their office in Bangsar South, Kuala Lumpur on a contract for 12 months.The Administrator - Order Management (“OM”) Specialist is the customer’s key...


  • Bangsar South, Malaysia BD Full time

    Job Description Summary You will execute Customer Order Management functions for BDI internal and external customers. You will also work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Lastly, you will support business objectives; deliver high level of service &...


  • Bangsar South, Malaysia Agensi Pekerjaan Ingenious Sdn Bhd Full time

    **Responsibilities**: - Assist other customer service associates with administrative duties. - Communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. - Support ordering processing including order entry, expediting orders, change orders, returns,...

  • Fresh Graduate

    4 months ago


    Bangsar South, Malaysia CXL Executive Sdn Bhd Full time

    Position : Business Development Executive Company : E-commerce industry Working Location : The Vertical, Bangsar South Basic Salary : RM 3500 - RM 4000 Contract Duration : 12Month (Conversion is based on performance) Job Task: - Building trust relationships with existing and potential clients and continuously seeking for business growth...


  • Bangsar South, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

    Primary Duties & Responsibilities: 1. Lead Management - Generate outbound leads, analyze & and qualify leads in order to verify potential for Sales Team - Nurture open and cold qualified leads until ready for handover to Sales Team - Generate, create, analyze & follow up leads in C4C - Derive lead generation activities from annual strategy and propose new...

  • Operation Executive

    5 months ago


    Bangsar, Malaysia GENO Management Full time

    Position : Operation Executive Salary Range : RM 2,500 - RM3.500 Location : Eco City Kuala Lumpur Bangsar Working Hours : 10am - 7pm Working Days : 5 days **Responsibilities**: - Assist walk-in customers with order packing and order collection. - Daily warehouse stock keeping and maintenance. - Processing staff entitlement orders and inter-departmental...

  • Key Account Executive

    5 months ago


    Bangsar South, Malaysia CXL Executive Sdn Bhd Full time

    **Position **:Key Account Representative **Location**: Bangsar South **Salary**: RM3,000 - RM4,000 **Working Hours**: Monday - Friday / 8.30am - 5.30pm **Contract Duration **:12 month (Renew based performance) - Building trust relationships with existing and potential clients and continuously seeking for business growth opportunities. - Understanding client...


  • Bangsar South, Malaysia RF HR Solutions Sdn Bhd Full time

    Our client: A global leader in facilitating connections within the marketing landscape, offering a centralized platform for streamlined management and distribution of creative content across diverse media formats. With offices in 30 countries and a global presence in over 116 countries, their platform ensures access to content from anywhere in the world...


  • Bangsar South, Malaysia RF HR Solutions Sdn Bhd Full time

    Our client: A global leader in facilitating connections within the marketing landscape, offering a centralized platform for streamlined management and distribution of creative content across diverse media formats. With offices in 30 countries and a global presence in over 116 countries, their platform ensures access to content from anywhere in the world...

  • Tax Manager

    5 months ago


    Bangsar South, Malaysia Acclime Management Services Sdn Bhd Full time

    **Responsibilities** - Manage a diverse portfolio of clients in corporate tax and participate in the management of the Tax Department - Oversee proper execution of tax including planning, execution of fieldwork and review of tax engagements - Attending to tax consultancy, advisory and ad-hoc assignments - To handle and manage the Company’s assignments...


  • Bangsar South, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

    **Job Title**: Business Support Manager **Department**: Business Support **Location**:Bangsar South, Kuala Lumpur **Job Summary**: 1. Operational Oversight: - Provide comprehensive operational support to various business functions. - Collaborate with department heads to ensure smooth day-to-day operations. - Streamline processes to enhance efficiency and...