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Sales Admin/order Processing Officer

1 month ago

Bangsar South, Malaysia RF HR Solutions Sdn Bhd Full time

Our client: A global leader in facilitating connections within the marketing landscape, offering a centralized platform for streamlined management and distribution of creative content across diverse media formats. With offices in 30 countries and a global presence in over 116 countries, their platform ensures access to content from anywhere in the world through a single login. Trusted by leading brands, agencies, production, and post-production houses, it links content to over 40,000 global destinations, establishing itself as a key player in the content distribution ecosystem.
- Proactively manage the administration of rates and documents to support billing for a portfolio of global accounts.
- Order and price adjustments including updating prices, item codes, grouping order lines, and manual adds to orders
- Rate card maintenance including regularly updating rate cards, and performing clean-up and maintenance in the system
- Purchase order chasing including tracking and reporting, attaching POs to SAP, and updating orders with POs
- Invoice corrections including initiating correction requests in SAP, credit notes and getting approvals from Account Managers as required
- Sales order releases including reviewing system status, notes, and pricing/PO status before releasing orders
- Provide monthly state of collections by region and key clients to account management and finance
- Administration of purchase requests and vendor renewals on Zendesk and other related systems
- Build and maintain global operational knowledge base pages
- Preparation of related reports and data as required/assigned

Vendor Management Administration
- **Vendor Requisitions**: Check and review all requisitions to supply the Vendor Questionnaire as and when required
- Tickets: Raise the Adbridge ticket for requisitions and track the process through Compliant, SMT and Legal, as applicable
- Ensuring all vendor documentation and related information is current and correctly filed.
- Raise any issues that need client escalation to the respective managers and track key actions to report on progress to senior management and finance
- Liaison and communication with internal departments as required in order to maintain an accurate record of contracts and agreements
- Ensure all prepared communications are accurately recorded /documented in a timely manner
- Attend to related sales support and vendor administration tasks
- Being fully aware of service/products rates and the credit policy
- To behave in professional manner in all interactions and communication
- Any other related tasks and responsibilities as required by Management

**Requirements**:

- At least 2 years relevant experience sales administration, sales servicing, or accounting or related work experience
- Effective communication skills (able to clearly convey information and provide constructive feedback)
- Experience of working in a multi-cultural business environment and collaborating with various business stakeholders
- Excellent time management and prioritisation skills
- Fluent in English as you will be communicating to clients in different countries
- A highly capable communicator, with a natural customer focus and excellent relationship building skills
- Highly focussed, goal oriented with strong attention to detail
- Ability to work occasional shift hours

**Job Type**: Permanent

**Salary**: RM3,000.00 - RM4,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Professional development

Schedule:

- Day shift
- Early shift
- Evening shift

**Experience**:

- order management/sales admin: 2 years (required)
- pivot table/vlook up: 1 year (required)