Order Management Executive

5 days ago


Bangsar South, Malaysia Techsap ASP Sdn Bhd Full time

**Summary**
- The Order Management (“OM”) Specialist is the customer’s key contact point when placing orders for International, Domestic Marine and Energy products and services. The role includes helping to manage the customer relationship on behalf of International, Domestic Marine and Energy, and managing the entire order to invoice process are the key activities within the Order-to-Cash (O2C) process._
- The OM Specialist is expected to ensure customer order is compliant with brand offer before order placement, and keep customer appraised of the delivery progress (i.e. changes to vessel ETA and nominated port, product shortages, out of hours incidents, price enquiries etc)._

**Key Accountabilities**
- _Establish and manage strong relationship between distributor/supplier, customer and sales manager by being the primary point of contact for customers. Expected to have regular communication with purchasers, Chief Engineers/ Ship Captain, Sales Managers and Supply / Logistics staff anywhere in the world._
- _Accountable to ensure all the orders are accurate, compliant, informative and good quality._
- _Ensure strong collaboration with Credit team to ensure sufficient credit for order can be processed smoothly._
- _Take proactive action to monitor the orders to ensure orders are delivered on time._
- _Highlight/escalate to superior/line manager for any potential issue with the order that could result in escalations._
- _Responsible to record and log all customer complaints and non-conformances in given portals/databases._
**Required skillset**
- _Customer service_
- _Order Management_
- _Order to cash process management_
- _Problem solving skills_
- _Able to work under pressure and fast-paced environment_
- _Team player_

**Job Types**: Full-time, Contract
Contract length: 6 months

**Salary**: Up to RM5,700.00 per month

Schedule:

- Monday to Friday
**Experience**:

- Order Management: 2 years (preferred)



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