Administration - Order Management

5 months ago

Bangsar South, Malaysia Rider Hunt International (RHi) Full time

**Overview**:

- rhi is currently recruiting for an **Administrator - Order Management** to join our client within their Shared service division. You will be supporting our clients Global energy brand at their office in Bangsar South, Kuala Lumpur on a contract for 12 months.The Administrator - Order Management (“OM”) Specialist is the customer’s key contact point when placing orders, helping to manage the customer relationships across the entire ‘order to invoice’ process.**Responsibilities**:

- Establish and manage strong relationship between distributor/supplier, customer and sales manager by being the primary point of contact for customers. Expected to have regular communication with purchasers, Chief Engineers/ Ship Captain, Sales Managers and Supply / Logistics staff anywhere in the world.
- Accountable to ensure all the orders are accurate, compliant, informative and good quality.
- Ensure strong collaboration with Credit team to ensure sufficient credit for order can be processed smoothly.
- Take proactive action to monitor the orders to ensure orders are delivered on time.
- Highlight/escalate to superior/line manager for any potential issue with the order that could result in escalations.
- Responsible to record and log all customer complaints and non-conformances in given portals/databases
- Managing an order through multiple systems (Salesforce, Genesys, SAP, Manta, JDE, etc
- High attention to detail to ensure delivery is on time whereby placement of order must be accurate and on time to meet the supply lead time
- Ensure the order is accurately priced to have an accurate invoice generated to the customer.

**Qualifications**:

- Bachelor’s degree or higher in Business, Computer / Information Technology, Engineering, or equivalent.
- Accredited as Lean Practitioner is desirable.

**Preferred criteria**
- Shared service centre experience.
- Oil and gas industry experience.
- Highly regarded - a proficency in either Mandarin and Thai (Speak, write and read) - Bonus language allowance
- System experience - Salesforce, SAP (bonus point)
- Stakeholder engagement (internally & externally)
- Written and spoken proficiency in English language.
- Able to multi-tasks and work in a highly dynamic yet fast-moving environment.
- Deep experience of working in a customer focused environment.

**Benefits**:
12 month contract with a view to extend;- Work within a global energy company - Premium offices and systems;- Exposure beyond Malaysia supporting Australia and New Zealand business units;- Working hybrid 60 office /40 remote - (Note: Intial period will be 5 days in the office-
**About rhi**

rhi is a professional services provider with global expertise. Tracing our history back to the 19th century, we have spent the last 50 years as a global leader to the energy industry.- We combine efficient systems and processes with a deep understanding of client challenges and market insight. We work with our clients to deliver information and resources that will support every stage of their operations. We deliver value to our employees, our clients and the countries that we work in.-
**Diversity Statement**

We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.

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