Manager - Legal Affairs

7 months ago

Kuala Lumpur, Malaysia American Express Full time

Manager - Legal Affairs

**You Lead the Way. We've Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague can share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together.

**Role & Responsibilities**:
As part of the Global Litigation and Investigations Team within the General Counsel's Organization, and under the supervision of the Director - Legal Affairs, the Manager - Legal Affairs will lead a team of Team Leaders supporting third-party legal orders processing. The Manager - Legal Affairs will be responsible for the following:

- Drive performance of the team including availability, productivity and quality.
- Ensure proper onboarding of new colleagues, including monitoring of completion of enterprise training.
- Develop expertise with navigating Amex platforms and using case management tools.
- Monitor and report on team inventory, case completion and case aging.
- Champion colleague efficiency, engagement, satisfaction, retention and talent development.
- Implement process improvements relative to legal order processing.
- Efficiently execute assigned project management office functions as required.
- Support Manager & Counsel on large or complex legal order productions as required.
- Manage and or escalate operations issues impacting the team to the Director - Legal Affairs.
- Manage performance of Team Leaders, provide coaching and regular feedback and talent development.
- Drive awareness within team of compliance with the US federal and state privacy laws.
- Drive awareness within team of compliance Amex risk and regulatory standards, policies, and controls.
- Maintain the confidentiality of legal requests.

**Qualifications / **Preferred Skills**:

- Bachelors' degree and/or other advanced degree in Business, Law or other related field.
- Strong communication skills and fluent in English (written and spoken).
- Strong people management skills including coaching, feedback, and performance management.
- Experience with managing teams as a Team Leader.
- Experience with working with globally dispersed Leadership teams.
- Experience supporting compliance, investigations, internal audits, RBST, PRSAs and BCP.
- Ability to multitask, work productively under pressure, and execute on assigned tasks.
- Able to demonstrate strong colleague centric understanding and build strong relationships with others on a global team.
- Able to deliver results in accordance with business goals and objectives.
- Sense of urgency, ability to discern critical matters.
- Strong computer skills with proficiency in MS Office Suite.
- Meticulous attention to detail, able to analyze and problem solve.
- Able to quickly train on, navigate, and extract information from a variety of databases and information platforms.
- Excellent organization and time management skills.
- Able to maintain confidentiality of sensitive information.

**Qualifications**

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid or onsite arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

Job ID 24008919

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