Housekeeper Supervisor

3 months ago

Kuala Lumpur, Malaysia GFG HOME REALTY SDN BHD Full time

**Key Responsibilities**:

- **Supervision**: Lead, mentor, and manage the housekeeping team, ensuring that all staff members adhere to company policies and performance standards.
- **Scheduling**: Prepare work schedules and assign housekeeping duties for staff. Ensure proper staffing levels to meet operational requirements.
- **Inspection & Quality Control**: Regularly inspect rooms, common areas, and back-of-house areas to ensure they are clean and well-maintained. Report any maintenance issues promptly.
- **Training**: Conduct training sessions for housekeeping staff on proper cleaning techniques, safety protocols, and handling of cleaning products and equipment.
- **Inventory Management**: Monitor stock levels of cleaning supplies, linens, and other housekeeping materials. Coordinate with purchasing to replenish stock when needed.
- **Customer Service**: Address guest complaints or concerns related to housekeeping services promptly and professionally. Ensure a high level of customer satisfaction.
- **Health & Safety Compliance**: Ensure all housekeeping activities comply with health and safety regulations. Implement and monitor adherence to cleaning protocols and sanitation standards.
- **Collaboration**: Work closely with other departments (front desk, maintenance, etc.) to ensure smooth operation and guest satisfaction.
- **Reporting**: Provide regular reports on housekeeping operations, including staffing needs, supply usage, and guest feedback, to upper management.

**Requirements**:

- **Experience**: Minimum of 3-5 years of experience in housekeeping, with at least 1-2 years in a supervisory or managerial role.
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to work under pressure and handle multiple tasks
- Attention to detail and a high standard of cleanliness
- Problem-solving abilities
- **Knowledge**: Familiarity with cleaning chemicals, proper storage, and safety protocols. Knowledge of health and safety regulations in housekeeping.

**Working hours**:

- Monday - saturday (8.30 - 5.00pm

**Work Location**:

- Klang Valley area

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM3,000.00 per month

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