Key Account Manager

1 week ago


Kuala Lumpur, Malaysia ShopBack Full time

**ABOUT US**

The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 40 million shoppers across 11 markets.

ShopBack Malaysia, a key regional hub, offers a unique platform for career growth, innovation, and collaboration with regional opportunities across Finance, Operations, Creative Design, Marketing, and Sales.

Join a team that values collaborative culture embracing diversity, creativity, and cross-cultural experiences and the opportunity to work with markets including Singapore, Australia, Hong Kong, Germany and more

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As a Key Account Manager, you will be responsible for growing ShopBack’s valued merchants, and delivering unrivaled value and service to them.

**The role is based in Malaysia, and will manage a portfolio of Singapore merchants.**

**Responsibilities**:

- Deliver key value proposition to merchants, driving demand for adoption of best practices
- To coordinate across internal teams, including marketing, business development and operations team in order to achieve merchant’s expectation and maximize performance
- Identify feedback, trends and motivations from merchant engagements to develop our internal best practices
- Conduct periodic performance reviews with merchants to ensure high campaign participation and optimization of commercial outcome
- Strategically grow merchant revenue with a consultative mix of channels, methods and being able to turn raw data into actionable insights
- Owning a strong pipeline of retention and consistent delivery of merchant success and milestones
- Foster and grow merchant relationships through consistent engagement and ensuring a high quality of service level through a customer centric approach

**Requirements**:

- Minimum 3+ years of experience in key account management, preferably with F&B, Fashion, Home & Lifestyle groups and chains
- Exhibit strong awareness of consumer trends in e-commerce with an ability to ideate and execute campaigns to drive growth for the business
- Solution selling: Account growth. Always be looking for new ways to develop, grow and broaden the relationship with the clients.
- Able to think out of the box in conceptualizing ideas for merchant acquisition and management - creativity and logical thinking would be key
- Must be comfortable with C-level negotiations and have relationships with top decision makers.

**Perks**
- Candid and open culture - all the way to the top
- On-the-job learning with structured training
- Talented and driven teammates across the world
- Transparent career progression paths and coaching support
- Fun-filled activities and celebrations all year round
- Competitive compensation and stock options
- Hybrid working and work-from-anywhere benefit


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