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Housekeeping Supervisor

6 months ago

Kuala Lumpur, Malaysia Platinum Victory Facestyle Sdn. Bhd. Full time

Assist the Assistant Housekeeper on a daily operation of Room section.
- To prepare room assignment and schedule for Room Attendants.
- Monitor the daily room status, discrepancy, arrival, departure, VIP room, stay over and OOO (Out of Order) room status.
- Carry out room inspection according to housekeeping Standard Operation Procedures (SOP).
- Check and submit daily room operation report to Assistant Housekeeper.
- Audit room assignment report and ensure it is completed by the Housekeeping Attendants daily.
- Arrange inventories for linen, chemicals, guest amenities and supplies.
- Attend and conduct departmental briefing and training on hotel SOP.
- Prepares and coordinates annual appraisals for Housekeeping Attendant and prepare relevant information for annual salary adjustments where applicable.
- Take in charge for guest room turn down service at evening shift.
- Liaise closely with front office on occupancy forecast, special request and VIP arrivals
- Attend to guest complaint promptly and efficiently, understand guest needs and feedback with professional manner.
- Arrange and schedule thorough cleaning for room during low occupancy.
- Control maid room key issuing and returning.
- Assist the Housekeeping Attendant during high occupancy or shortage of manpower.
- To ensure all lost and found properties are properly recorded and safely kept.
- To follow up closely with Maintenance Department on repairs and job order until completion.
- Involve in staff appreciation and disciplinary issues to ensure high level of motivation and compliance to the Hotel rules and regulations respectively.
- To supervise employees within the department, ensuring the correct standards and methods of service are practiced as spelled in the policies and procedures.
- To supervise the submissions of monthly/ assigned reports to all relevant departments.
- To update and accurately maintain PO/ Receiving log.
- To maintaining effective discipline and good industrial relations at all times.
- To undertake any other assignment as assigned from time to time by the Assistant Housekeeper and Executive Housekeeper.

**Salary**: RM3,000.00 - RM3,300.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Meal allowance
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- working experience in four or five stars hotel: 1 year (preferred)
- Housekeeping: 3 years (preferred)

**Language**:

- Bahasa Malaysia (preferred)
- English (preferred)
- Chinese (preferred)