Customer Service Officer(Mandarin Speaker)

2 weeks ago

Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

PROJECT: ACCA

JOB SUMMARY: Handle ACCA Student from Taiwan/ Hongkong

Principal Accountabilities:
3. Application processing; basic products only (renewals)

4. Ensure the highest quality of service is provided at all times, with strict adherence to agreed service levels.

5. Be an ambassador for ACCA treating all internal and external customers with respect and in a professional manner at all times.

6. Contribute to the continuous improvement of current customer processes and procedures.

DUTIES AND RESPONSIBILITIES:

- Excellent interpersonal, communication and influencing skills with the ability to communicate effectively with both internal and external customers both verbally and in writing.
- Identifies and acts on opportunities to continually improve the customer experience.

Highly organised, logical and methodical approach to work with an emphasis on accuracy and attention to detail.
- Experience of dealing with large volumes of work under pressure to meet tight deadlines whilst dealing with competing priorities
- Demonstrate the ability to use their own initiative
- A good team player able to show flexibility and adaptability in a fast moving environment.
- Identifies and acts on opportunities to improve the customer experience.
- Demonstrate and maintain a positive attitude for work and encourages others to do the same
- A professional approach with the ability to establish creditability quickly both across the organisation and externally

**REQUIREMENTS**:

- Ability to converse & written fluently in English, Bahasa Malaysia, Mandarin & Cantonese.
- Preferable Mandarin & Cantonese speaker.

SPM/Diploma/Degree any field
Fresh graduates are encouraged to apply.
Minimum 1 year experience in related area is preferable
- God verbal communication skills, telephone etiquette along with active listening skills

Customer centric mindset
- Ability to multi-task, set priorities and manage time effectively Resilient and highly adaptable to dynamic working environment
- Must be able to work closely within the team and at the same time able to work independently with mínimal supervision
- Willing to work any 5 days rotational with office hours. (8am to 8pm)

**Job Types**: Full-time, Fresh graduate

**Salary**: RM3,000.00 - RM3,800.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Day shift
- Early shift

Supplemental pay types:

- Attendance bonus
- Performance bonus

**Language**:

- Mandarin (preferred)

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