Hotel Receptionist
4 weeks ago
Job description
We are looking for a Receptionist to serve as our guests’ first point of contact and manage all aspects of their accommodation. Receptionist responsibilities include registering guests, managing reservations, and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
**Responsibilities**:
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Requirements and skills
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
- Understanding of how travel planning websites operate, like Booking, Agoda and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Parental leave
Supplemental Pay:
- Attendance bonus
- Performance bonus
- Yearly bonus
LOCATION: KUALA LUMPUR
**Salary**: RM1,800.00 - RM2,600.00 per month
**Job Types**: Full-time, Permanent
**Salary**: RM1,800.00 - RM2,600.00 per month
Schedule:
- Day shift
- Night shift
- Rotational shift
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