Retail Manager

1 week ago


Shah Alam, Malaysia KHATAM FESTIVE APPAREL SDN BHD Full time

The Retail Manager is responsible for the overall management of the retail store, ensuring that the store operates efficiently, meets sales targets, provides high-quality customer service, and maintains a motivated and effective team.

Key Responsibilities:
1. Sales and Profitability:

- Develop and implement sales strategies to achieve and exceed sales targets.
- Monitor and analyze sales performance, adjusting strategies as needed.
- Manage the store budget and financial performance, ensuring profitability.

2. Staff Management:

- Train and supervise store staff.
- Schedule and allocate work hours to ensure adequate staffing levels.
- Conduct regular performance reviews and provide feedback and coaching.
- Foster a positive and productive work environment.

3. Customer Service:

- Ensure high standards of customer service are maintained.
- Develop initiatives to enhance customer satisfaction and loyalty.

5. Store Operations:

- Ensure the store is clean, well-organized, and visually appealing.
- Implement and maintain store policies and procedures.
- Oversee store opening and closing procedures.

6. Merchandising:

- Collaborate with the Creative team to plan and execute effective merchandising strategies.
- Ensure that products are displayed attractively and in alignment with brand standards.
- Monitor and respond to market trends and competitor activities.

7. Marketing and Promotions:

- Collaborate with the marketing team to drive store traffic and sales.

8. Reporting and Administration:

- Prepare and submit regular reports on sales, inventory, and staff performance.
- Manage store paperwork and administrative tasks efficiently.
- Ensure compliance with all company policies and procedures, as well as legal regulations.

9. Security and Loss Prevention:

- Implement and enforce security measures to prevent theft and loss.
- Train staff on loss prevention techniques and protocols.
- Monitor and address any suspicious activities.

**Job Types**: Full-time, Permanent

Pay: RM4,500.00 - RM5,500.00 per month

**Benefits**:

- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Holidays
- Monday to Friday
- On call

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- People Management: 2 years (preferred)
- Retail: 2 years (preferred)

Willingness to travel:

- 100% (preferred)


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