Customer Experience

6 days ago


Shah Alam, Malaysia ZOM-IN Full time

1 Year(s) of Experience
- Open for Fresh Graduates
- Diploma/Certificate
- Communication & Broadcasting
- Malaysian only
- Face to Face / Video Call

**JOB REQUIREMENT/ RESPONSIBILITY**:

- Drive great customer experience by driving awareness and understanding of myTukar’s products and services.
- Managing leads from myTukar’s online channel to provide an end-to-end service to provide a good customer journey when using myTukar’s services.
- Managing inbound and outbound calls and correspondences for sales and services.
- Provide accurate and complete information to customers on our products and services.
- Achieve weekly to monthly call targets.
- Keep team lead informed by submitting activity and result reports, such as daily call reports and weekly work plans.
- Assisting in resolving customer complaints by call and working with internal departments for follow ups.



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