Events Manager

2 weeks ago


Kuala Lumpur, Malaysia Marriott International, Inc Full time

**Job Number** 23208810

**Job Category** Event Management

**Location** Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

**CORE WORK ACTIVITIES**

**Managing Event Logistics and Operations**
- Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
- Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
- Adheres to all standards, policies, and procedures.
- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
- Manages group room blocks and meeting space for average to large-sized assigned groups.
- Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
- Uses his/her judgment to integrate current trends in event management and event design.
- Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
- Participates in customer site inspections and assists with the sales process as necessary.
- Performs other duties as assigned to meet business needs.
- Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

**Ensuring and Providing Exceptional Customer Service**
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
- Empowers employees to provide excellent customer service.
- Sets a positive example for guest relations.
- Coordinates and communicates event details both verbally and in writing to the customer and property operations.
- Makes presence known to customer at all times during this process.
- Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
- Follows up with customer post-event.
- Responds to and handles guest problems and complaints.
- Uses personal judgment and expertise to enhance the customer experience.
- Stays available to solve problems and/or suggest alternatives to previous arrangements.
- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Interacts with guests to obtain feedback on product quality and service levels.
- Ensures hourly employees understand expectations and parameters for event activities.

**Leading Event Management Teams**
- Conducts formal pre
- and post-event meetings as required to review/communicate group needs and feedback.
- Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
- Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

**Supporting and Coordinating with the Sales and Marketing Function**
- Assists in the sales process and revenue forecasting for customer groups.
- Up-sells products and services throughout the event process.
- Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

**Conducting Human Resources Activities**
- Reviews comment cards and guest satisfaction results with employees.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
- Assists in the development and implementation of corrective action plans.
- Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
- Works with the property staff and customers to address operational challenges associated with his/her group.
- Performs other duties as assigned to meet business nee


  • Event Manager

    5 days ago


    Kuala Lumpur, Malaysia Light Up 7 Full time

    We are searching for an enthusiastic event manager with a "can-do" attitude to assist our team in hosting virtual and physical events. **Responsibilities**: - Responsible for planning, production and management of all events. - Acts as a key liaison between all parties including internal/external stakeholders in the event production and management...

  • Event Manager

    1 week ago


    Kuala Lumpur, Malaysia Light Up 7 Full time

    **Responsibilities**: - Responsible for planning, production and management of all events. - Acts as a key liaison between all parties including internal/external stakeholders in the event production and management process. - Responsible for all event logistics and coordination. - Actively coordinate and liaise with event management vendors (negotiating...

  • Manager, Events

    1 week ago


    Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Job Title**: - Manager, Events **Reports To**: - Chief Commercial Officer **Role Purpose**: - As Event Manager, you will play a pivotal role in conceptualizing, planning, organizing, and executing exceptional events while meticulously managing timeline, vendors, event partners, costs and budgets. From cultivating collaborative partnerships with our...

  • Manager, Events

    1 week ago


    Kuala Lumpur, Malaysia Malaysia Airlines Full time

    **Reports To**: - Chief Commercial Officer **Role Purpose**: - As Event Manager, you will play a pivotal role in conceptualizing, planning, organizing, and executing exceptional events while meticulously managing timeline, vendors, event partners, costs and budgets. From cultivating collaborative partnerships with our event stakeholders to meticulous...

  • Events Manager

    5 days ago


    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24036258 **Job Category** Event Management **Location** Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for preparing...

  • Event Manager

    16 hours ago


    Kuala Lumpur, Malaysia AffiliateUp Full time

    **Requirements**: - 2+ years of experience in event management; - A proven track record of organising successful events; - Experience in managing large or medium-scale international or corporate events; - Ability to create financial reports and budgeting; - Advanced English; - Proficient in MS Office; - Excellent vendor management skills; - Knowledge of...

  • Event Manager

    Found in: beBee jobs MY - 1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the companyEstablished in 2014, the company emerged to address the growing global trend towards digitalization. Recognizing this shift, brands have sought out reliable partners to navigate their digital transformation journey. Over time, the company has risen to prominence in this sector, collaborating with leading brands across industries to deliver...

  • Event Manager

    Found in: Talent MY C2 - 1 week ago


    Kuala Lumpur, Malaysia Courtyard by Marriott Full time

    JOB SUMMARY Directs and motivates team while personally assisting in the physical set up of the function rooms tables, chairs, dance floors, podiums, etc.) and executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes....

  • Event Manager

    1 day ago


    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24057544 **Job Category** Event Management **Location** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Directs and motivates team while personally assisting in the...

  • Event Manager

    7 days ago


    Kuala Lumpur, Malaysia Wyndham Grand Bangsar Kuala Lumpur Full time

    Customer relations **Is the unique contact for "Meeting" customers, to implement and manage the services as negotiated and sold by the Sales Department.** - Is responsible for customer satisfaction, from signature of the Event sales agreement through to the end of the meeting. - Adapts to customers' needs by proposing working methods and a framework for...


  • Kuala Lumpur, Malaysia MISC Full time

    Purpose of the Job Provide support in assigned events, by assisting the Head/Manager in executing events roadmap effectively to ensure every event related matter is delivered efficiently. Execute and administer the implementation of MISC’s events ensuring standardization and consistency in projecting company’s positive image. Key...


  • Kuala Lumpur, Malaysia Stag Match Pte Ltd Full time

    We, Stag Match, are looking for an experienced Event coordinator to organize excellent events ( Education to trade fair locally and oversea ). You will be responsible for every aspect of an event, from choosing venues to evaluating success afterwards. The event Coordinator are requested to know event grant that we can tap on in Malaysia. The goal is to...


  • Kuala Lumpur, Malaysia Stag Match Pte Ltd Full time

    We, Stag Match, are looking for an experienced Event coordinator to organize excellent events ( Education to trade fair locally and oversea ). You will be responsible for every aspect of an event, from choosing venues to evaluating success afterwards. The event Coordinator are requested to know event grant that we can tap on in Malaysia. The goal is to...


  • Kuala Lumpur, Malaysia Temple Tree Sdn Bhd Full time

    Are you a dynamic, results-driven Sales Manager with a passion for creating unforgettable experiences? Do you thrive in a fast-paced environment and possess exceptional sales and networking skills? Look no further! Temple Tree Resort, Langkawi has an exciting opportunity for an Event Sales Manager, where you will play a pivotal role in generating revenue...

  • Marketing Specialist

    Found in: Talent MY C2 - 1 week ago


    Kuala Lumpur, Malaysia Management Events Full time

    We are looking for a Marketing and Communications Specialist to be part of an energetic and talented team! In this role, you will support the team with emails, analytics, day-to-day marketing tasks, and prepare reports.  Do you define yourself as an organized, results-driven, meticulous person eager to grow your skills in an international company? Read...

  • Event Manager

    Found in: beBee S MY - 4 weeks ago


    Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the companyEstablished in 2014, the company emerged to address the growing global trend towards digitalization. Recognizing this shift, brands have sought out reliable partners to navigate their digital transformation journey. Over time, the company has risen to prominence in this sector, collaborating with leading brands across industries to deliver...

  • Event Manager

    Found in: beBee S MY - 2 weeks ago


    Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the companyEstablished in 2014, the company emerged to address the growing global trend towards digitalization. Recognizing this shift, brands have sought out reliable partners to navigate their digital transformation journey. Over time, the company has risen to prominence in this sector, collaborating with leading brands across industries to deliver...


  • Kuala Lumpur, Malaysia Dxclusive (M) Sdn Bhd Full time

    Manage all pre-event, on site and post event coordination and execution to ensure product and services is delivered within timeline and customer satisfaction. - To liase with customers and suppliers on details of events. - To document the pre and post event in a systematic manner for future reference. **Additional Benefits**: - Car petrol and parking...


  • Kuala Lumpur, Malaysia TRIUMPH EMINENT HUB SDN BHD Full time

    **JOB SUMMARY** We seek a highly organized and experienced Event Management Executive to join our dynamic team. As an Event Management Executive, you will be responsible for overseeing all aspects of event planning and execution. Your role will encompass budgeting, inventory management. project planning, accommodation arrangement, feedback surveys, event...


  • Kuala Lumpur, Malaysia Stag Match Pte Ltd Full time

    We, Stag Match, are looking for an experienced Event Sale and Sponsorship coordinator Manager to sell our events Booth ( Education to trade fair locally and oversea ) and Acquire & coordinate Sponsorship. You will be responsible for every aspect of the sales and sponsorship of the event. The Sales and Sponsorship Manager are requested to know event grant...