Training Specialist

4 days ago


Kuala Lumpur, Malaysia Trip.com Full time

Job Description

**About Us**

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
- In this Role, you’ll get to
- Provide refresh and upskill training for tenure advisor, including business and procedure update, soft skills and communication skills training
- Manage and track training quality and effectiveness
- Follow training related SOPs, hand in training and coaching documentations in time to manage and report training progress
- Training courses development such as new product/new system, soft skills training materials Communicate/discover training needs, develop the training schedule
- Class management and keep close cooperation with service teams to continuously output qualified employees in line with the job requirements for the team
- Conduct training satisfaction surveys, get feedback from the trainees and analyze improvements and opportunities
- Ability to work as part of a team or individually, with initiative
- Complete other tasks and other training projects assigned by training supervisor

What you'll Need to Succeed
- Bachelor’s Degree or above
- Proficiency in both verbal and written English and Malay
- Working experience in training or related functions. One of working experiences in Contact Center or Travel Industry is plus;
- Proficiency in presentation skill and good communication skill.
- Office software, such as Word, Excel, PowerPoint, Visio, X-mind, and being familiar with online training tools. Relevant online training experience is preferred.
- Self-motivated, strong learning ability and execution force

What’s more?
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement
- Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish

Have a good trip, and see you soon



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