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Technical Operations Executive
4 weeks ago
馬來西亞泰諾健正在尋找一位充滿活力且技術精湛的技術專案主管加入我們的售後服務部門。您將在有效管理和解決我們尊貴客戶的技術疑問、問題和疑問方面發揮至關重要的作用。該角色要求您確保無縫故障排除和解決技術挑戰,從而為卓越的客戶體驗做出貢獻。
職責:
- 監督售後服務部門內的技術疑問、問題和問題。
- 與校長/總部、技術團隊和售後服務團隊密切合作,排除和解決技術問題。
- 就所有技術問題(包括保固管理)與委託人直接協調和協作。
- 協助售後服務團隊處理客戶電話、電子郵件和聊天訊息,排除和解決技術問題。
- 領導培訓需求評估並為技術人員團隊量身訂做計畫。
- 確保所有培訓計劃都是相關的、最新的,並且與技術路線圖保持一致。
- 在指導和發展團隊的技術技能方面發揮領導作用。
- 提供資源和工具來診斷和解決客戶問題。
- 在整個售後過程中保持卓越的客戶服務。
- 確保及時、全面地解決客戶面臨的技術問題。
- 必要時有效地溝通複雜的技術問題並將其上報給適當的團隊/負責人。
- 與業務領導者、HOD 和經理合作,以確定其他培訓需求。
- 確定簡化售後服務並盡量減少技術問題的領域。
- 參加所有課程和培訓,完成必修的電子學習課程。
要求:
- 機械或電機工程學士學位。
- 4 年以上售後、技術支援或相關領域經驗。
- 強大的技術技能,具有各種軟體和/或硬體平台的經驗。
- 客戶服務經驗是一個優勢。
- 能夠在團隊中獨立工作和協作。
- 英語流利(書面和口語)。
- 強大的品牌和文化理解、同理心、以人為本。
- 好奇的問題解決者和積極主動的價值創造者。
- 對運動、健身和健康的熱情。
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