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Assistant Manager, Transcripts Apac

1 month ago

Pulau Pinang, Malaysia S&P Global Full time

**About the Role**:
**Grade Level (for internal use)**: 09
**About the Role**: Assistant Manager, Transcripts APAC (Mandarin Workflow)
**Grade Level (for internal use)**: 09

**The Team**: Transcripts APAC Coverage (Mandarin)
Transcripts - Team is responsible for creating publication-quality transcripts of conference calls conducted by the corporates. The team uses intelligent speech recognition software along with other state-of-the-art editing tools to deliver transcripts in real-time with the highest standard of quality. Being a part of the team means getting immersed to something that is huge, exciting, and significant and to play a relevant role to revolutionize how transcripts are produced and delivered to clients.

At Transcripts, we produce written records of dictated or recorded speech of various investor events including Earnings calls, M&A calls, Investor Conferences, Company Conference Presentations.

**Responsibilities and Impact**:
Manage a team of individual contributors who are in the process of producing high quality transcripts using state of art technology and tools.
Ensuring team members are compliant when producing the transcripts for various event types and from various resources.
Responsible for the day-to-day workflow management and performance of a team to ensure accuracy and efficiency of process workflows.
Supervise a team of transcription experts with Mandarin language proficiency and contribute towards achieving business goals
Lead and conduct day to day management of multiple data collection, research, validation, and translation + transcription processes, and aid team members in their day-to-day tasks and should any concerns arise.
Mentor, coach, and develop team members from their career development, upskilling, goal setting, and performance evaluation, while ensuring all company policies are followed
Work with managers and leads across divisions and sites regarding translation and transcription needs to meet timeliness and quality goals, and work with other team leads to ensure proper capacity planning and resource management
Establishes and/or develops metrics, reviews quantitative and qualitative performance standards and coordinates implementation with the Manager
Plan and execute special projects that may be assigned on an ad-hoc basis
Work with product and development teams on timely basis to ensure the data in the S&P Global Market Intelligence platform is up-to-date and would provide the optimal client experience
Define best practices, processes, and requirements and ensure procedures and documentation are up-to-date
Identify training opportunities, knowledge deficiencies and untapped and undeveloped skills within the group
Has a LEAN mindset and seeks continuous process and quality improvement, and must recommend solutions and procedures to remove inefficiencies and rework and improve timeliness and data quality

**What We’re Looking For**:
Bachelor’s Degree, Finance background will be an added advantage.
Proficiency or native competency in specified language in Chinese (Mandarin) and English
At least 3 years of relevant experience in a people management or leadership role
Excellent time management skills, as the Assistant Manager is responsible for managing staff responsible for activities with specific time constraints and activities.
Strong communication and interpersonal skills, with analytical and problem-solving skills.
Must have a strong background in operations and strategic resource management

Preferred Qualifications
Experience with training, learning and development
Mandarin Language proficiency certification is desirable.
Understanding of ASR, NLP, LLM tools a plus
Proven experience on translation and localization projects particularly related to financial industry/markets.
Working experience with LEAN principles and automation,
Knowledge in SQL, Python and VBA Macro
Flexibility to work across various shifts including night shift on rotational or need basis.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

What’s In It For You?

**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in t