Customer Service Agent

Call centre agents handle incoming or outgoing customer calls for a business. They call existing and prospective customers to promote goods and services. They also obtain sales and arrange sales visits. DESCRIBE UR COMPANY SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

Call centre agents handle incoming or outgoing customer calls for a business. They call existing and prospective customers to promote goods and services. They also obtain sales and arrange sales visits.DESCRIBE UR COMPANYSPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

Job Location: Jalan Green, Kuching, Sarawak.Job Summary:Key Responsibilities:To Assist and support Business Development team:Prepare motor quotations and cover notes within TAT Assist in monitoring CBC compliance daily for direct & Agents' case by ensuring/checking that Agents paid timely Attend to inbound calls To assist the marketers in handling queries...

**Job Location: Jalan Green, Kuching, Sarawak.** **Job Summary**: **Key Responsibilities**: To Assist and support Business Development team: - Prepare motor quotations and cover notes within TAT - Assist in monitoring CBC compliance daily for direct & Agents’ case by ensuring/checking that Agents paid timely - Attend to inbound calls - To assist the...

The main duty of a Reservation Agent is to assist customers with planning and booking reservations. This can mean booking a hotel room, a car rental, airplane tickets, a cruise package or tickets to a show. They may also help plan travel itineraries by suggesting local tourist attractions and places of interest. Pullman Kuching is centrally located in the...

Ensure Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc. Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times. Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services....

**Job Number** 23147871 **Job Category** Reservations **Location** Sheraton Kuching Hotel, 2, Jalan Padungan, Kuching, Sarawak, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...

**Job Number** 24068686 **Job Category** Reservations **Location** Sheraton Kuching Hotel, No. 2, Jalan Padungan, Kuching, Sarawak, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....

**Job Number** 23152569 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Kuching Hotel, 2, Jalan Padungan, Kuching, Sarawak, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure uniform and personal appearance are clean...

**Responsibilities** manner. - Handle customer complaints and provide appropriate solutions within the time limits. - Create policies and procedures for effective customer service. - Conduct customer satisfaction surveys from time to time. - Create reports based on customer feedback on products and services. **Requirements**: - Diploma/ Bachelor’s...

**Responsibilities** manner. - Handle customer complaints and provide appropriate solutions within the time limits. - Create policies and procedures for effective customer service. - Conduct customer satisfaction surveys from time to time. - Create reports based on customer feedback on products and services. **Requirements**: - Diploma/ Bachelor’s...

**Job Number** 24070533 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Kuching Hotel, No. 2, Jalan Padungan, Kuching, Sarawak, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure uniform and personal...

Attend to inbound calls in a contact centre environment. Able to provide a high service level by interacting with international customers with an aim to achieve maximum customer satisfaction. Able to resolve customer queries and issues with an aim to provide a first call resolution. A good listener with an ability to establish a good report with the...

SPM / STPM / Diploma / Degree in any courses. - At least one year of working experience in customer service. - Must be willing to work on shift, weekend and Public Holidays. - Must be computer literate. - Good command in English and BM. - Fast learner with good communication skills. - Have own transportation. **Salary**: RM1,600.00 - RM1,900.00 per...

**Job Number** 24087434 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Kuching Hotel, No. 2, Jalan Padungan, Kuching, Sarawak, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

**Job Number** 23201737 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Kuching Hotel, No. 2, Jalan Padungan, Kuching, Sarawak, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

**Job Number** 23139992 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Kuching Hotel, Jalan Tunku Abdul Rahman, Kuching, Sarawak, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late...

**Customer Services Officer Role**: To handle all fleet in Southern region in term of servicing, breakdown, inspection and many more. CSO will be the front liner to serve customer after sales and it will help to smoothen the procedure of work. - Ensure all exchange and delivery pick up is updated accordingly without missed. - Ensure odometer from physical...

Responsibilities: To achieve the monthly and yearly sales target as assigned by the management. To execute marketing activities as directed by CSU Unit Head/ management. To handle operational matters in accordance to departmental, company & regulatory bodies guidelines, IMS, procedures and policies.Job Requirement: Bachelor's Degree in Business...

**Duties and Responsibilities**: - Handle incoming queries on phone calls. - Responsible for providing high standards of customer service to visitors - Deal Directly with customers either by telephone or electronically - Respond promptly to customers inquiries - Helpdesk support - record operational issues, maintain log on helpdesk queries - Attending...