Customer Service Agent
2 weeks ago
**Our company not only helps connecting taxi drivers and passengers, but also offers different types of services, like goods and food delivery. Our user base is constantly growing, now we have more than 30 million clients all over the world.**
As we are consistently developing on a global stage, we seek for more employees that can help us insure our growth. Now we are looking for a **Customer Service Officer**. This is your chance to work in a modern stable company, **even if you have no experience** **We will teach you everything that you need know about it and will pay for it**.
**You will not accept orders for trips, you will not make cold calls to customers either.** Clients, drivers and passengers, will reach out to you themselves: they will come to the office or will leave a request in our mobile app. **Your task will be to maintain communication with them and help in difficult situations.**
**Requirements**:
- SPM/Diploma/Bachelor's degree in any field (**fresh graduates are welcome to apply**);
- Customer Service or Sales experience will be a big plus;
- Positive attitude, friendly and outgoing personality;
- Excellent interpersonal and problem-solving skills;
- Computer literate (MS Office).
**Responsibilities**
- Track online orders from customers in Kuching, process memos.
- Make outbound calls to drivers to inform them about new features of drivers loyalty program or promotional offers.
- Check drivers' vehicles for complacence with the company's rules and requirements, handle car branding.
- Actively participate in promotional campaigns (distribute advertising products, install advertising banners and posters in the city).
- Make agreements with local cafes and shops for advertising purposes.
**Benefits**
- Yearly evaluation and increment;
- Petrol compensation;
- SOCSO and EPF contributions;
- Free online training program from the first day of working;
- Tech-savvy environment: corporate Customer Relationship Management software, corporate messenger, news blog;
- Compact and well equipped office (5-day working week, 09.00am-06.00pm);
- Annual leaves & sick leaves;
- Overtime claim;
- Career growth opportunities.
We are looking for an active and sociable colleague who is not afraid of non-standard situations, knows how to handle objections and complaints, sees themselves in working with people and in a small, calm team and is ready for multitasking.
**Salary**: RM2,500.00 - RM2,800.00 per month
Application Question(s):
- Notice period?
- What is your current English level?
- Are you currently living in Kuching?
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