Service and Customer Relations Executive

5 months ago


Kuching, Malaysia MELINAU AUTO SDN. BHD. Full time

1. To ensure all service N-30 customer are followed up and appointment updated in Proton4U by Customer Engagment Supervisor, Customer Relations Assistant & Service Advisor. 2. To review daily invoice to identify any incomplete maintenance parts package used and take corrective measures. 3. To increase revenue per throughout by promoting accessories and VAP sales by Service advisors. 3. To ensure all service process or SOP are strictly carrying up by service advisors. 4. To ensure all parts unavailable are feedback for service advisor for parts ordering. 5. To review outstanding job sheet to settle any problem with service advisors. 6. To ensure all customers care activities are carrying up diligently and achieve CSI target by Service Advisors. 7. To carry out customer engagement activities to strengthen customer retention and loyalty. 8. To handle customer complaints and do follow up with relevant parties to solve any problem arise. 8. To download service data and compound it to report and analysis for further improvement action.
Offer career opportunities to public & jobseeker to gain experience and knowledge in the industry.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5



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