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Quality Assurance Manager
1 week ago
Maintaining and periodically review the quality assurance program for FamilyMart stores.
- Ensure customer complaints and/or food safety & quality complaints from outlets are properly addressed and investigated in a timely manner. Identify root cause for complaints from customers & outlets and manage the Corrective Action Report issuance.
- To lead the internal and external audits including HACCP, Halal and any other regulatory bodies. Ensure corrective and preventive measures from each audit are implemented.
- To conduct quarterly food safety audits at outlets to ensure food safety, quality and regulatory compliance.
- Conduct statistical analyses of food safety and quality data to assess compliance with related programs and determine where improvement is needed.
- To conduct food handler training when required
- To report to Head of Department on the effectiveness and adequacy of the Food Safety Management System on a monthly basis.
- To perform other ad-hoc tasks as assigned by superior.
**Job Types**: Full-time, Permanent
**Salary**: RM5,000.00 - RM8,000.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
Application Question(s):
- Are you knowledgeable in Food Safety Quality Management System Standard (HACCP, FSSC 22000)?
**Experience**:
- quality assurance: 3 years (preferred)
Willingness to travel:
- 50% (preferred)
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