Any Other

6 days ago


George Town, Malaysia Gratitude Inc. Full time

**Role**:Any Other

**Timings**:Rotational Shifts (Permanent)

**Industry**:Other

**Work Mode**:Work from office

**Functional Area**:Any Other

Key Skills: Quality Analyst
- **Job Title: Japanese-speaking Quality Analyst, Customer Support**

**Details**:

- **Basic Salary**: RM9,000 - RM14,000
- **Location**: LV, Georgetown Penang
- **Shift**: 24/7 Rotational
- **Date of Joining (DOJ)**: March 2024
- **Headcount Required (HC)**: 4 (Japanese-speaking)

**Requirements**:

- **Language Proficiency**: Native Japanese
- **Specific Experience**: Preferred Quality Assurance (QA) experience and background in the travel industry.
- **Education**: Diploma or above with a minimum of 3 years of relevant work experience. Bachelor’s degree fresh graduates are also applicable.
- **English Assessment**: B2 proficiency
- About the Role:_
- Responsibilities:_
- Conduct thorough quality assessments of customer interactions in Japanese.
- Provide constructive feedback to customer support representatives for continuous improvement.
- Utilize QA metrics to identify trends, areas of improvement, and training needs.
- Collaborate with cross-functional teams to enhance overall customer service quality.
- Adapt to a 24/7 rotational shift schedule to meet business demands.
- Qualifications:_
- Native proficiency in Japanese language.
- Preferred experience in Quality Assurance (QA) and the travel industry.
- Education: Diploma or above, with a minimum of 3 years of relevant work experience. Bachelor’s degree fresh graduates are also applicable.
- B2 proficiency in English.


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