Guest Service Supervisor

5 months ago


George Town, Malaysia Company Confidentials Full time

Responsible for the smooth operation of the hotel.
- Ensure the Reception counter is always clean and tidy.
- Responsible in overseeing and supervising the daily Front Office workflow.
- Assist & delighting customers upon check-in / check-out.
- Knowledgeable unit location, types of room available & on-going room rate promotion.
- Knowledgeable in regards nearest point of tourist spots and attractions to assist and notify tenants upon query.
- Ensure the cashiering been done as per the SOP.
- Maintain the cleanliness and neatness of the front desk, lobby area & porch area.
- Handles all mails, parcels, and messages for in-house tenants.
- Thoroughly understand & adheres to proper credit card & cash transaction policies and procedures.
- Responding to guest complaints regarding problems with room service, maintenance requests, or other issues.
- Ensuring that all customer requests are handled in a timely manner while following company policies and procedures.
- Maintaining a list of all contacts in the event of an emergency or other problem that may arise at any time.
- Responding to guest complaints regarding problems with room service, maintenance requests, or other issues.
- Any other delegated tasks as and when required by the Management.

Contract length: 6 months

**Salary**: RM1,800.00 - RM2,300.00 per month

**Benefits**:

- Health insurance



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