Guest Service Supervisor

5 months ago

George Town, Malaysia Company Confidentials Full time

**Job Descriptions**:

- Responsible for the smooth operation of the hotel's Front Office and F&B departments in terms of daily Check-In and Out, Breakfast, Hi-Tea, and Dinner.
- Welcome and assist guest according to hotel service standards.
- Ensure hotel cleanliness standards are executed with the highest level of proficiency.
- Ensure that room checklist and cleaning schedules are being completed on daily basis.
- Ensure that Room Make Up, Cleaning Vacant Dirty Room, Cleaning Occupied Dirty Room is performed based on SOP implemented.
- Be knowledgeable about unit locations, types of rooms available, and ongoing promotional rates.
- Be knowledgeable about nearby tourist spots and attractions to assist and inform guests upon inquiry.
- Ensure cashiering is done as per the SOP.
- Thoroughly understand and adhere to proper credit card and cash transaction policies and procedures.
- Ensuring that all customer requests are handled in a timely manner while following company policies and procedures.
- Provide courteous service to guests and respond promptly and tactfully to their inquiries, complaints and request.
- Ensuring professional handling aligned with SOP implemented on Lost and Found where guest’s items/properties is involved with documentations.
- Maintain a list of all contacts for emergencies or other problems that may arise at any time.
- Conducts and ensures the neat of appearance of every personnel on grooming as well as professional service etiquette.
- Perform any other delegated tasks as required by management.

**Job Requirements**:

- Preferably have experience in the hospitality industry, specifically in Front Office and F&B.
- A team player with leadership skills, independent and a pleasant personality.
- Good command of verbal and written English, Bahasa Malaysia and Mandarin.
- Ability to multitask and excellent time management skills.

Contract length: 6 months

Pay: RM1,800.00 - RM2,300.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

**Experience**:

- Hotel Industry: 2 years (required)

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