Guest Service Representative
2 weeks ago
**Número de Empleo** 24101000
**Categoría de Empleo** Rooms & Guest Services Operations
**Ubicación** Courtyard Penang, 218D Jalan Macalister, George Town, Penang, Penang, Malaysia VER EN MAPA
**Horario** Full-Time
**¿Ubicación remota?** N
**¿Reubicación?** N
**Tipo de Posición** Non-Management
**Bienvenido a nuestra familia**
Como líder a nível mundial en la industria de viajes, no hay mejor lugar para destacarse. Si tiene la capacidad natural de comunicarse y disfruta de trabajar con otras personas, lo invitamos a unirse a nuestra familia global. Aquí, encontrará un lugar donde su personalidad y sus ideas se valoran tanto como el trabajo que realiza. Cada día abrirá su mente a un universo de posibilidades, oportunidades de crecimiento y la ocasión de conocer a personas de todas partes del mundo.
**El impacto que generará**
No importa si un huésped llega cansado de sus viajes o emocionado por sus vacaciones, usted sabe qué hacer para que se sientan como en casa. Los huéspedes valorarán encontrarse con el vestíbulo impecable, su cálida bienvenida y su eficiencia a la hora de registrarlos e indicarles hacia dónde deben dirigirse. Cuando los huéspedes se dan cuenta de que verdaderamente se interesa por la calidad de su estadía, usted está actuando con excelencia.
**Lo que hará**
- Organizar, confirmar y procesar registros de entrada/salida de los huéspedes y adaptarse según los cambios
- Asegurar los pagos y, para ello, verificar y ajustar la facturación según sea necesario
- Proporcionar a los huéspedes habitaciones e información sobre el hotel, indicaciones, comodidades y puntos de interesés locales
- Realizar informes diarios y revisar todo para saber qué debe comunicarse al personal del próximo turno
- Completar informes del cajero y de cierre, y contar el dinero en efectivo al final de cada turno de manera precisa
- Aceptar y registrar las llamadas para despertar a los huéspedes e informarlas al departamento correcto
- Comunicar las emergencias, los artículos perdidos o los casos de robo a las autoridades o al personal de seguridad apropiado
- Mantener listas de contingencias en casos de emergencia y comunicar los mensajes necesarios
**Beneficios que merece**
Recibirá nuestro apoyo dentro y fuera del lugar de trabajo, ya que le ofreceremos lo siguiente:
- Compañeros con espíritu de trabajo en equipo
- Liderazgo motivador
- Apoyo para disfrutar de una vida de bienestar y felicidad
- Oportunidades para servir y retribuir a la comunidad
- Descuentos para habitaciones de hotel, artículos de la tienda de regalos, alimentos y bebidas
- Programas de reconocimiento
**Lo que buscamos**
- Una conducta cordial y orientada a las personas
- Una actitud de priorizar el equipo
- Un don para prestar atención a los pequeños detalles
Este puesto requiere el cumplimiento de los estándares y las expectativas de garantía de calidad. Es posible que se le exija estar de pie, sentado o caminar durante períodos prolongados. Mover, levantar, transportar, empujar, arrastrar y colocar objetos con un peso inferior a 10 libras (4,5 kg) o su equivalente sin asistencia. Realizar otras tareas de trabajo razonables solicitadas por sus supervisores.
APTITUDES DESEABLES
Educación: Título de estudios secundarios o certificado equivalente de un programa
de Desarrollo de Educación General (General Educational Development, GED).
Experiência laboral afín: No se requiere experiência laboral afín.
Experiência como supervisor: No se requiere experiência como supervisor.
Licencia o certificación: Ninguna
**Aquí es muy bienvenido**
Nuestra principal prioridad es hacer que se sienta tan bienvenido como nuestros huéspedes. Deseamos que se sienta cómodo siendo usted mismo y que sepa que es importante para nosotros. Generará un impacto en su puesto y, por eso, lo valoraremos y apreciaremos.
- Marriott International es un empleador que ofrece igualdad de oportunidades. Creemos en la importancia de contratar a una fuerza laboral diversa, así como apoyar una cultura inclusiva que anteponga a las personas. Nos comprometemos a respetar el principio de no discriminación por cualquier motivo protegido, como la discapacidad y condición de veterano o cualquier otra situación protegida por las leyes aplicables._
En Courtyard, nos apasiona atender mejor las necesidades de los viajeros en todo el mundo. Esto nos ha inspirado a crear el primer hotel diseñado específicamente para los viajeros de negocios, y por ello la experiência Courtyard actual empodera a los huéspedes, sea cual sea el motivo de su viaje. Estamos buscando gente que cumpla sus objetivos y sienta pasión por brindar una experiência de huésped que vaya más allá, que disfrute formar parte de un equipo pequeño pero ambicioso y a la que le encante aprender a mejorar siempre, todo ello mientras se divierte.
Al unirte a Courtyard, te unes a una cartera de marcas con Marriott International. **Estarás** donde pu
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