Service Manager

4 weeks ago


George Town, Malaysia Salient Glory City Sdn Bhd Full time

Trains new guest services department personnel.
- Answers inquiry regarding rates and availability.
- Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, hotel facilities.
- Maintains a detailed knowledge about the hotel's services and hours of operations.
- Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.
- Check guests in and out, including preparation of guest bills and authorising payments.
- Dealing efficiently with day to day billing and guest service queries.
- Report anything considered a health and safety hazard.
- Using information available, plan and control both the preparation of future shifts and effective communication to the team.
- To act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external.
- Allocation of all rooms to include, special requests, sofa bed rooms and any other requirements as directed by the FOM.
- Knows all safety and understands emergency procedures and how to act upon them. Understands accident prevention policies.
- Knows cash handling procedures. Files and posts all changes to guest master and city ledger account.
- Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy.

**Salary**: From RM2,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance

Schedule:

- Day shift
- Night shift
- Weekend jobs

COVID-19 considerations:
Staffs are required to be fully vaccinated, minimum of two (2) doses (Sinovac recipients shall received Booster jab).

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Front desk: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)



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