Customer Service Manager
5 days ago
**JOB RESPONSIBILITIES**:
- To manage customer feedback relating to service issues including investigations, crafting of replies, and liaising with customers and process owners for resolution of service feedback issues.
- Assists in the compilation, monitoring, and analysis of feedback statistics and preparation of reports for both solicited and unsolicited feedback to the management.
- Analyse trends in customer feedback to establish continuous improvements to processes/procedures to close service gaps.
- Conduct service audits for the hospital departments and wards and conduct any special surveys as required to determine customer needs.
- To conduct service excellence training programs to ensure the hospital’s service standards are relevant and reinforcement of the hospital’s service culture.
- To constantly review processes, procedures, and systems to enhance the efficiency and effectiveness of operations.
**JOB REQUIREMENTS**:
- At least 4 Years (s) of working experience in the related field is required for this position.
- Preferably specialized in Customer Service or equivalent
- Excellent verbal and written communication skills
- Experience in leading a team in a dynamic work environment.
- Meticulous, analytical, and able to multi-task
- Good interpersonal and problem-solving skills Computer literacy
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