Customer Service Manager

Main ResponsibilitiesAs a key member of the iMin team, the Customer Service Operations Manager will be responsible for developing and implementing strategies to enhance service quality, improve customer satisfaction, and drive business growth. Key areas of focus include:Service Network Development and ManagementDevelop and maintain strong relationships with...

**Responsibilities**: - Plan and monitor supply chain operations. - Ensure premises, assets and communication ways are used effectively. - Utilize logistics IT to optimize procedures. - Recruit and coordinate logistics staff (e.g. truck drivers) according to availabilities and requirements. - Monitor orders and arrange stocking of raw materials and...

Work experience: - Minimum of 6 months work experience in customer support in any industry. - Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field - Call centre experience is not a ‘must’ but would be a distinct advantage Required...

**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Bahasa BPO Voice Process Customer service advisor BPO Skills BPO Operations Customer Care BPO Call center inbound and outbound...

_**URGENT!**_ **Location**:Georgretown, Pulau Pinang **Essential Duties and Responsibilities**: - Communicate with customers, building positive relationships to, and progressing issues and queries to a successful conclusion at the earliest time - Always maintaining a positive, empathetic and professional attitude towards customers - Responding promptly to...

**Responsibilities**: - Call on 1 to 29 days delinquent and over limit unsecured and secured accounts and follow up with borrowers to secure payments. - Manage unsecured and secured accounts in the Debt Manager Collection System to prevent control flow through of accounts to 30 days past due and to achieve targeted delinquencies - Manage and achieve daily...

Job description - Responsibility: The CSS represents the client and is the face of the brand to the outside world. - Quality and a Passion for Excellence: We always want to shoot for the best possible result. The CSS is expected to project a professional company image through various communication channels. Overview of CSS Role: - CSS represents the brand,...

Deal directly with customers either by telephone, electronically or face to face. - Respond promptly to customer inquiries. - Handle and resolve customer complaints. - Obtain and evaluate all relevant information to handle product and service inquiries. - Provide pricing and delivery information. - Perform customer verifications. - Set up new customer...

Deal directly with customers either by telephone, electronically or face to face. - Respond promptly to customer inquiries. - Handle and resolve customer complaints. - Obtain and evaluate all relevant information to handle product and service inquiries. - Provide pricing and delivery information. - Perform customer verifications. - Set up new customer...

Deal directly with customers either by telephone, electronically or face to face. - Respond promptly to customer inquiries. - Handle and resolve customer complaints. - Obtain and evaluate all relevant information to handle product and service inquiries. - Provide pricing and delivery information. - Perform customer verifications. - Set up new customer...

Responsibilities: - Provide accurate and timely information to customers regarding products, services, and company policies - Manage customer accounts and maintain accurate customer records in the company's database - Process customer orders, returns, and exchanges - Coordinate with other departments to ensure timely delivery of products and services -...

Responsibilities: - Provide accurate and timely information to customers regarding products, services, and company policies - Manage customer accounts and maintain accurate customer records in the company's database - Process customer orders, returns, and exchanges - Coordinate with other departments to ensure timely delivery of products and services -...

Responsibilities: - Provide accurate and timely information to customers regarding products, services, and company policies - Manage customer accounts and maintain accurate customer records in the company's database - Process customer orders, returns, and exchanges - Coordinate with other departments to ensure timely delivery of products and services -...

**Key Responsibilities**: 1. **Greeting and Assisting Customers**: Warmly welcome all customers and guests as they arrive, promptly addressing their inquiries, and providing assistance as needed. 2. **Answering Phone Calls**: Manage incoming phone calls, providing information, and taking messages accurately. 3. **Handling Inquiries and Resolving Issues**:...

**Role**:Customer Service Analyst **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality assurance Mandarin english Must be fluent in speaking both Mandarin and English mandarin + english speaker - Quality Assurance Supervisor a....

Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals. WnJ Services Sdn Bhd was born out of...

Responsibilities **Overview of CSS Role**: - CSS represents the brand, the culture, and the values of the client - Your attitude and how you behave will determine how our client is perceived by its customers - It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times - Customer concerns must be...

To attend/answer inbound calls from customers, identify their concern on products and services and assist them to solve the problems by providing the right solution. **Job Type**: Contract Contract length: 12 months **Salary**: From RM1,800.00 per month **Benefits**: - Maternity leave Schedule: - Monday to Friday Supplemental pay types: - Commission...

**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Mandarin Cantonese The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of...

**Job description** - Deliver a superior customer experience. - Friendly, positive with a good attitude - Greet customer, upselling and deal with customer complaints - Serve food and Beverages - Process Payment - Any other ad hoc task assigns by the Manager. **Benefits** - Attractive Salary Package - Comprehensive Training Program - Long Service Award -...