Customer Service Admin

2 weeks ago

George Town, Malaysia AGENSI PEKERJAAN TERRA STAFFING SOLUTIONS SDN BHD Full time

**This position is based in Georgetown, Pulau Pinang.**
**Essential Duties and Responsibilities**:

- Communicate with customers, building positive relationships to, and progressing

issues and queries to a successful conclusion at the earliest time
- Always maintaining a positive, empathetic and professional attitude towards

customers
- Responding promptly to customer inquiries
- Follow up the cases, keep the promises
- Ensure a good understanding of the company products and services and always

maintained
- Provide detailed information about products and processes
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Ensure all complaints, opportunities for improvement and positive feedback from

clients is recorded.
- Ensure all calls, tasks and cases are logged in Service Cloud (where applicable)
- Accurate data entry
- Communicating and coordinating with colleagues, especially with sales force
- Pick stock lenses
- Ensure all tasks are thoroughly investigated within procedure and guidelines are

outlined by Customer Service Manager
**Key Competency**:

- Highly developed interpersonal skills
- Excellent verbal and written communication skills
- Active listening skills
- Problem analysis, independent decision making and problem-solving skills
- Attention to detail and accuracy
- Customer service orientation, customer centricity mindset
- Adaptability
- Initiative
- Empathy
- Positive attitude
- Stress tolerance
- Good time management
- A good team player with a flexible and proactive approach
- Works with integrity and ethical; Upholds organizational value

**1. Education: High school diploma or equivalent**
**2. Experiencea. At least 1 year of experience working with customer support**
**b. Previous experience with customer service and data entry**
**c. Mandarin speaker required for this role**
**d. Optical experience is an advantage**
**3. Essential Skills Required**:
b. Accurate numeracy skills
c. Comfortable using computers
d. Knowledge of customer service principles and practices
Job Benefits:

- Free Snacks & Coffee / Tea

**Work Arrangements/schedule-**
**- Monday - Friday, 9 am - 6 pm**
**- Saturday, 9 am - 1 pm**

**Job Types**: Full-time, Permanent

**Salary**: RM3,500.00 - RM4,000.00 per month

Schedule:

- Day shift
- Monday to Friday
- Weekend jobs

Application Question(s):

- How proficient is your Mandarin, English and Bahasa language skills?
- Do you have at least 1 year of experience working with customer support?
- Do you have previous optical industry experience?
- What is your notice period? (REQUIRED)
- What is your last drawn salary? (REQUIRED)
- What is your expected salary? (REQUIRED)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- Mandarin (preferred)

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