Customer Service Administrator 客服服务 Basic +

3 weeks ago

Kuala Lumpur, Malaysia TWY Search International Sdn Bhd Full time

Salary - RM2,000 - RM2,650

Working days & times - Monday to Friday ( 9am-6pm)

Other benefits
- Annual Leave
- Medical Leave
- EPF
- SOCSO
- EIS
- Insurance
- Performance Bonus

Responsibilities：
- **Issue Resolution**: Address customer concerns, troubleshoot problems, and strive for effective solutions to ensure a positive customer experience.
- **Order Processing**: Manage orders, returns, and exchanges efficiently and accurately, maintaining detailed records of transactions.
- **Product Knowledge**: Develop a deep understanding of our products or services to effectively address customer inquiries and provide relevant information.
- **Documentation**: Maintain comprehensive and accurate records of customer interactions, transactions, and resolutions in the company's database or CRM system including documentations of tour group transactions.
- **Communication**: Collaborate with internal teams such as sales, logistics, and finance to coordinate responses and resolve customer issues in a timely manner.
- **Feedback Collection**: Gather customer feedback and insights to identify trends, areas for improvement, and opportunities to enhance the customer experience.
- **Process Improvement**: Contribute ideas and suggestions for improving customer service processes, workflows, and systems to increase efficiency and customer satisfaction.
- **Compliance**: Adhere to company policies, procedures, and compliance standards while handling customer inquiries and processing transactions.

Pay: RM2,000.00 - RM2,650.00 per month

**Benefits**:

- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

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