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Customer Service Executive

2 months ago

Kuala Lumpur, Malaysia Harumio Full time

提供并建议有效的工作流程，以简化重复性问题
- 根据标准操作程序处理不同主题的问题
- 确定客户需求，澄清信息，研究每个问题并提供解决方案和/或替代方案
- 其他在线客服任务
- 时刻关注最新韩流潮流动态

Job Requirements
- 最低学历要求SPM
- 良好的中文和英语书写写作能力
- 至少1年线上客服经验（必须）
- 能够独立工作
- 强烈的责任心和自我激励，以及团队合作精神
- 能够在轮班基础上工作，包括公共假期
- 韩语能力（TOPIK四级或以上）- 优先考虑
- 能够立即开始工作

**Responsibilities**:

- 及时回复客户的查询
- 与仓库管理沟通库存查询
- 处理与中国客户在微信等平台上的交互
- 熟悉中国，韩国市场及文化者优先

Work Schedule
- 工作日：周一至周日轮班制，每周5天（包括周末和公共假日）
- 工作时间：轮班制（上午9点至下午6点，下午3点至午夜12点）（包括每天9小时班次和休息时间）

**Benefits**:

- Work from home position (Hybrid or Fully Office)

Location
- Kuala Lumpur (Future Office relocation in Kuala Lumpur)

Probation period: 3 months

职位类型：全职, 合同工
合同期限： 6 月

薪资： 每月RM2,500.00起

申请问题:

- 请问您了解韩国代购吗？是否有接触过韩国代购服务？
- 我们的国际网站为harum.io，请到网站逛一遍，然后用中文介绍我们所提供的服务。
- 若顾客投诉所收到的包裹缺少了某件物品，你该如何答复？

工作经验:

- Customer Care Specialist: 1 年 (首选)

工作语言:

- Chinese (必填)
- English (首选)

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