Customer Service Executive

2 months ago


Kuala Lumpur, Malaysia Harumio Full time

提供并建议有效的工作流程,以简化重复性问题
- 根据标准操作程序处理不同主题的问题
- 确定客户需求,澄清信息,研究每个问题并提供解决方案和/或替代方案
- 其他在线客服任务
- 时刻关注最新韩流潮流动态

Job Requirements
- 最低学历要求SPM
- 良好的中文和英语书写写作能力
- 至少1年线上客服经验(必须)
- 能够独立工作
- 强烈的责任心和自我激励,以及团队合作精神
- 能够在轮班基础上工作,包括公共假期
- 韩语能力(TOPIK四级或以上)- 优先考虑
- 能够立即开始工作

**Responsibilities**:

- 及时回复客户的查询
- 与仓库管理沟通库存查询
- 处理与中国客户在微信等平台上的交互
- 熟悉中国,韩国市场及文化者优先

Work Schedule
- 工作日:周一至周日轮班制,每周5天(包括周末和公共假日)
- 工作时间:轮班制(上午9点至下午6点,下午3点至午夜12点)(包括每天9小时班次和休息时间)

**Benefits**:

- Work from home position (Hybrid or Fully Office)

Location
- Kuala Lumpur (Future Office relocation in Kuala Lumpur)

Probation period: 3 months

职位类型:全职, 合同工
合同期限: 6 月

薪资: 每月RM2,500.00起

申请问题:

- 请问您了解韩国代购吗?是否有接触过韩国代购服务?
- 我们的国际网站为harum.io,请到网站逛一遍,然后用中文介绍我们所提供的服务。
- 若顾客投诉所收到的包裹缺少了某件物品,你该如何答复?

工作经验:

- Customer Care Specialist: 1 年 (首选)

工作语言:

- Chinese (必填)
- English (首选)



  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

  • Operations Executive

    2 months ago


    Kuala Lumpur, Malaysia Carleton Executive Search Full time

    The Operation Executive will assist with both Warehouse and related customer service. **Qualifications/Experience**: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be considered too. **Job Requirements**: - Meticulous and detailed...


  • Kuala Lumpur, Malaysia Carleton Executive Search Full time

    **OPERATION EXECUTIVE** **Report to Assistant Operation Manager** The Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be...

  • Operation Executive

    1 month ago


    Kuala Lumpur, Malaysia Carleton Executive Search Full time

    The Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be considered too. Job Requirements: - Meticulous and detailed orientated -...


  • Kuala Lumpur, Malaysia Taiwanmania.com International Travel Service Co., Ltd. Full time

    **About KKday** KKday is accelerating the world’s transition to the brand new travel experience. As the largest travel-experience platform in Asia, KKday is committed to integrating and developing an one-stop platform to meet all travellers’ needs. KKday has curated more than 300,000 unique experiences and activities in over 92 countries and 550 cities...


  • Kuala Lumpur, Malaysia Carleton Executive Search Full time

    The Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be considered too. Job Requirements: - Meticulous and detailed orientated -...


  • Kuala Lumpur, Malaysia Elite Advance Service Sdn Bhd Full time

    **Roles & Responsibilities:** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...

  • Customer Service

    2 months ago


    Kuala Lumpur, Malaysia Carleton Executive Search Full time

    **OPERATION EXECUTIVE** **Report to Assistant Operation Manager** The Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be...


  • Kuala Lumpur, Malaysia Brandt Business Service Full time

    **Job Brief**: **Responsibilities**: - Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction. - Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or...


  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Malaysia Cxl executive Full time

    **Position : Customer Support Executive** **Working Hours**: Monday - Sunday / 24/7 Rotational Shift (2 day off rotational - based on duty roster) **Intake**: Early September 2023 (Immediate Hiring) **Location**: Masjid Jamek **Basic Salary**: RM2,500 + RM300 (Allowance) - Attracts potential customers by answering product and service questions; suggesting...


  • Kuala Lumpur, Malaysia Elite Advance Service Sdn Bhd Full time

    **Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...


  • Kuala Lumpur, Malaysia Malacca Securities Sdn Bhd Full time

    JOB RESPONSIBILITIES: Responding to customer enquiries: A Customer Service Executive would need to respond to enquiries and concerns raised by customers. Customer inquiries may include the onboarding requirements, events & campaign details, fee structure, product features and etc. Resolving customer issues: In case of any disputes or issues, the Customer...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

    **Main Job Tasks and Responsibilities**: - Provide knowledgeable answers to questions about product, pricing, and availability. - Respond promptly to customer inquiries. - Handle and resolve customer complaints. - Maintain customer databases. - Communicate and coordinate with internal departments. - Provide feedback on the efficiency of the customer service...

  • Sales Specialist

    1 week ago


    Kuala Lumpur, Malaysia Cxl executive Full time

    **Position**: Sales Specialist Executive **Location**:KLCC **Working Days**:Monday - Sunday / 2 days off rotational **Operation Hours**:9:30 AM - 10:30 PM (2 Rotational working hours) **Salary**:RM 3,000 - RM3,600 **Location**: Suria KLCC **Contract Duration**:12 Months (Renewable based on performance) **Intake**:Immediate Hiring (Prefer No notice...

  • Customer Service

    2 months ago


    Kuala Lumpur, Malaysia CXL Executive Sdn Bhd Full time

    **Position**: Customer Service Executive **Location **:Jalan Chan Sow Lin **Working Hours **:24hours rotational / 2 days off rotational **Salary**: RM2,300 + Shift Allowance + Parking Allowance + KPI Allowance **Contract **:6 months (Renewable based on performance) - Monitor and respond to the alarm signals within service level targets. - Handle...


  • Kuala Lumpur, Malaysia CXL Executive Sdn Bhd Full time

    **Position **:Customer Service Executive **Location **:Jalan Chan Sow Lin **Salary**: RM2,300 + Shift Allowance + Parking Allowance + KPI Allowance **Working Hours**: Monday - Sunday / 24hours rotational / 2 days off **Contract**: 12 months (Renewable based performance) **Intake**: Immediate hiring - July2023 - Monitor and respond to the alarm signals within...


  • Kuala Lumpur, Malaysia CXL Executive Sdn Bhd Full time

    **Position : Banking Customer Service Executive** **Working Hours**: Monday - Sunday / 24/7 Rotational Shift (2 day off rotational - based on duty roster) **Intake**: March 2024 (Immediate Hiring) **Location**: Masjid Jamek **Basic Salary**: RM2,500 + RM300 (Allowance) - Attracts potential customers by answering product and service questions; suggesting...


  • Kuala Lumpur, Malaysia The Makeover Guys Full time

    **The Role**: As the Customer Service Executive at The Makeover Guys, you will provide a people-oriented experience to our customers. You will help to increase the customer satisfaction through efficient and personalized support. Your work will directly impact the image of The Makeover Guys. **What You’ll Do**: - Provide professional customer service for...


  • Kuala Lumpur, Malaysia CXL Executive Sdn Bhd Full time

    **POSITION TITLE**:Customer Service Inbound (KL) **INTAKE**: 29 April 2024 **CONTRACT DURATION**:1 Year **SALARY**: - RM1,700 to RM1,900 + Commission _(Normal Speaker)_ - RM1,900 + Commission + RM300 _(Language Allowance - Mandarin)_ **WORK LOCATION**: Jalan Pantai Baharu, 59100. Kuala Lumpur. **WORKING HOURS**:Monday - Sunday, 08:00AM - 10:00PM...