Customer Service Executive
3 weeks ago
**Roles & Responsibilities:**
- Deliver fair outcome to our customers and ensure the quality of service in place.
- Actively share customer feedback to internal departments to improve the customer experience.
- Actively respond to the feedback received from the social medias.
- Work with internal teams to ensure the pre & post service for all products are in place.
**Qualification:**
- With 2+ years hands on experience in customer service industry.
- Ability to articulate issues / problems to internal departments.
- Knowledge on Blockchain would be an advantage.
- Ability to communicate in Mandarin would be an advantage.
**Job Types**: Full-time, Permanent
Pay: RM2,500.00 - RM5,000.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Night shift
- Rotational shift
**Experience**:
- Customer service: 1 year (required)
**Language**:
- English (required)
- Mandarin (preferred)
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