Call Centre Representative

1 month ago

Kuala Lumpur, Malaysia Prinz Klinik Full time

**Roles & Responsibilities 工作范围**:

- Managing sales inquiries through Facebook, IG and WhatsApp, promoting health
screening products and close deal as well as upselling other screening products.
- To work closely with other team members to achieve the monthly new leads target.
- Approach customers from enquiries to capture the leads details.
- Provide a positive customer service experience through various online communicationtools responding to client requests and anticipating unstated needs.
- Develop and maintain positive customer relations and coordinates with other
departments within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
- Assist to arrange customers appointments and to sign up any interested leads
- Assist in resolving customer complaints tactfully. Perform any other duties as assigned by superior and management.
- 透过社交媒体账号(Facebook, IG, WhatsApp）管理销售咨询，推荐健康检查服务及有效增效其他检查项目。
- 透过与团队的紧密合作以达到每月新客户指标
- 处理客户咨询并且记录详情
- 透过在线沟通提供正面客服服务及回应客户需求
- 建立和维持正面的客户关系并与公司内其他部门协调以确保客户的请求和问题得到适当、及时的处理。
- 帮助客户注册及预约有兴趣的项目。
- 委婉的帮助及处理客户投诉。
- 履行上级和管理层指定的任何其他职责。

**Requirements 职位要求**:

- SPM / STPM / Diploma / Degree with at least 1 year experience in any call centre is added advantage.
- Proficient in basic languages English and Mandarin (both written and verbal).
- Basic Competency of Microsoft Office Suite (Excel, Word & PowerPoint).
- Experience in medical industry will be an added advantage.
- Must be highly motivated, initiative, sales -oriented and willing to learn. Flexibility towards fast changing priorities and business processes.
- 拥有SPM / STPM / Diploma / Degree 文凭及至少一年以上电话服务中心工作经验为额外优势
- 欢迎应届毕业生申请并且提供在职培训
- 精通中英文
- 基础使用Microsoft Office Suite (Excel, Word & PowerPoint)
- 拥有医疗服务及相关行业趋势为额外优势
- 善于自我激励及以目标为导向思维
- 适应能力强者为佳

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