Hotel Manager
5 months ago
**Job Number** 24074070
**Job Category** Property Leadership
**Location** The Ritz-Carlton Kuala Lumpur, 168 Jalan Imbi, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**JOB SUMMARY**
Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office,, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand’s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Profitability and Departmental Budgets**
- Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
- Reviews financial reports and statements to determine how Operations is performing against budget.
- Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
- Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance.
- Strives to maintain profit margins without compromising guest or employee satisfaction.
- Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
- Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution.
- Makes and executes key decisions to keep property moving forward towards achievement of goals.
**Managing Property Operations**
- Strives to improve service performance.
- Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
- Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
- Ensures core elements of the service strategy are in place to produce the desired results.
- Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
**Leading Property Operations Teams**
- Establishes a vision for product and service delivery on property.
- Champions the brand’s service vision for product and service delivery and ensuring alignment amongst the property leadership team.
- Ensures employees are treated fairly and equitably.
**Managing and Conducting Human Resources Activities**
- Observes service behaviors of employees and providing feedback to individuals and/or managers.
- Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
- Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
- Utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
- Stays knowledgeable of leadership talent in the property.
- Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discriminatio
-
Hotel Manager
5 months ago
Kuala Lumpur, Malaysia de King Hotel KLCC Full time**Job Summary**: Provide functional assistance and direction to the Room Division and F&B operation. Responsible for delivering results that contribute to the mission and overall success of the hotel’s chain. The Hotel Manager will take on the responsibility for the hotel in the absence of the Hotel General Manager. **Work Experience**: - Recognized...
-
Hotel Sales Executive
6 months ago
Kuala Lumpur, Malaysia STEG HOTEL, KL Full time**1. RESPONSIBILITIES** - Make lists of potential clients and conduct surveys to identify customers actively seeking a hotel. - Contact customers via calls or arranged meetings to discover their needs and requirements. - Prepare and present sales proposal to potential clients, highlighting the best features and qualities of the hotel. - Provide customers...
-
Hotel Sales Executive
6 months ago
Kuala Lumpur, Malaysia STEG HOTEL, KL Full time**1. RESPONSIBILITIES** - Make lists of potential clients and conduct surveys to identify customers actively seeking a hotel. - Contact customers via calls or arranged meetings to discover their needs and requirements. - Prepare and present sales proposal to potential clients, highlighting the best features and qualities of the hotel. - Provide customers...
-
Hotel Housekeeping
5 months ago
Kuala Lumpur, Malaysia Pullman Hotel Full time**Have working experience in any hotel luxury**: - **Reliability and punctuality**: - **Ability to work independently and as a team**: - **Have a positive attitude**: - **Good personality**: - **Good in communication skills**: - **Have a knowledge in cleaning procedures**: - **Good in time management**: - **Good in management** **Job Type**:...
-
Hotel Front Desk
5 months ago
Kuala Lumpur, Malaysia Pullman Hotel Full time**Min Diploma in Hospitality or any field related**: - **Good personality**: - **Good communication skill**: - **Have any experience in hotel luxury**: - **Customer services experience**: - **Good in computer skills**: - **Can speak in English & Malay**: - **Good in organizational and management**: - **Familiarity in hotel procedures**: - **Have a...
-
Digital Marketing Executive
6 months ago
Kuala Lumpur, Malaysia Hotel Casadela Rosa Full time**Online Presence and Branding**: Develop and implement digital marketing strategies to enhance the hotel's online presence and brand awareness. Manage and optimize the hotel's website, ensuring it reflects the brand identity and offers a seamless user experience. **Social Media Management**: Create and execute social media campaigns to promote the hotel's...
-
Hotel Account Executive
7 months ago
Kuala Lumpur, Malaysia Tribeca Serviced Hotel Full time**Job Overview** The job description of a Hotel Account Executive typically involves a combination of sales, relationship management, and administrative responsibilities. The primary goal is to generate revenue by attracting and retaining clients, often within the hospitality industry. Below is a general outline of the key responsibilities and...
-
Hotel Front Office Assistant
6 months ago
Kuala Lumpur, Malaysia STEG HOTEL, KL Full time**1. RESPONSIBILITIES** - Welcome and greet guests - Answer and direct incoming calls - Inform guests of hotel rates and services - To make and confirm reservations for guests - Ensure proper room allocation - Register and check guests in - Confirm relevant guest information - Verify guest's payment method - Verify and imprint credit cards for...
-
Sales Coordinator
5 months ago
Kuala Lumpur, Malaysia Eastin Hotel Kuala Lumpur Full time**OBJECTIVE OF THIS POSITION**: Also provide high-level administrative support by conducting research, preparing statistical reports, collecting and processing sensitive data, resolving guest issues and also perform clerical functions. **DUTIES AND RESPONSIBILITIES**: - profiles on the property management system. - Should know the process of merging...
-
Housekeeper - Hotel
6 months ago
Kuala Lumpur, Malaysia Hotel Zamburger Sdn Bhd Full timeJob Scope: 1. Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing 2. Ensure all rooms are cared for and inspected according to standards 3. Protect equipment and make sure there are no inadequacies 4. Notify superiors of any damages, deficits and disturbances 5. Deal with reasonable complaints/requests with...
-
Maintenance Manager
6 months ago
Kuala Lumpur, Malaysia KLOE HOTEL Full time**JOB SCOPE** **(Preventive) Maintenance** - Ensure smooth operation of all systems and services according to the preventive maintenance schedule. - To manage and carry out inspections on the condition of the building, prepare reports and recommendations for rectification or improvement. - To manage the development and implement continuous improvement...
-
Hotel Manager
2 months ago
Kuala Lumpur, Malaysia AnyLodge Hospitality Full time**Responsibilities**: - **Oversee Daily Operations**: Manage the daily operations of the hotel, including guest services, housekeeping, maintenance to ensure smooth and efficient functioning. - **Staff Management**: Train, and supervise staff members, providing guidance and support to ensure a high level of performance. Conduct regular performance reviews...
-
Lecturer - Hotel Management
6 months ago
Kuala Lumpur, Malaysia MONTROYALE COLLEGE Full time**Job Title: Lecturer - Diploma in Hotel Management** Mont Royale College is seeking a dynamic and dedicated individual to join our esteemed faculty as a Lecturer for the Diploma in Hotel Management program. As a Lecturer, you will play a pivotal role in shaping the next generation of hospitality professionals by imparting knowledge, fostering critical...
-
Market Management Manager
6 months ago
Kuala Lumpur, Malaysia AirAsia Full timeAirAsia MOVE, your all-in-one travel app! Explore the world and go all the way! Book flights, hotels, and plan your trips easily with everyone's favourite travel companion. Join our team! As a Market Management Manager, you will play a pivotal role in driving AirAsia MOVE's market presence and fostering strong relationships with key destinations. Your...
-
Hotel Sales Manager
5 months ago
Kuala Lumpur, Malaysia Planet Mentari Sdn Bhd Full timehotel's**Sales Manager Duties and Responsibilities (Immediate Hiring)**: Responsible for Corporate and Travel Agent, Corporate, and Government Room Sales for the hotel. Clear understanding of the hotel's business strategies then set goals and to determine action plans to meet those goals. Update action plans and financial objectives quarterly. Identify...
-
Hotel Sales Manager
5 months ago
Kuala Lumpur, Malaysia Planet Mentari Sdn Bhd Full timehotel's**Sales Manager Duties and Responsibilities (Immediate Hiring)**: Responsible for Corporate and Travel Agent, Corporate, and Government Room Sales for the hotel. Clear understanding of the hotel's business strategies then set goals and to determine action plans to meet those goals. Update action plans and financial objectives quarterly. Identify...
-
Duty Manager Hotel
5 months ago
Kuala Lumpur, Malaysia Planet Mentari Sdn Bhd Full timePrimarily responsible to ensure that Front Officeshifts are run efficiently, providing outstanding guestservice, assisting all Front Office staff and maintaining a calm, professional environment at all times. Supervises andassign duty rosterfor F/O attendant, Concierge, Bell Counter, Guest Relationsand Business Centre. Responsible for VIPmovement in the...
-
Hotel Manager
5 months ago
Kuala Lumpur, Malaysia Hyatt House Kuala Lumpur Full timeSummary Come and join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world. Hyatt House Kuala Lumpur, Mont Kiara - will mark the first Hyatt House hotel in Malaysia and South East Asia. Located in Mont’ Kiara, an affluent suburb...
-
Chef de Partie/demi Chef
6 months ago
Kuala Lumpur, Malaysia Hotel Grand Continental Full timeAs a Chef De Partie/Demi Chef, the person is responsible in supporting the Head and Sous Chef in a busy Hotel Kitchen delivering consistently high quality food and ensures the highest standards and consistent quality in the daily preparation and keeps up to date with the new products, recipes and preparation techniques. Duties & responsibilities - Takes...
-
Chef de Partie/demi Chef
6 months ago
Kuala Lumpur, Malaysia Hotel Grand Continental Full timeAs a Chef De Partie/Demi Chef, the person is responsible in supporting the Head and Sous Chef in a busy Hotel Kitchen delivering consistently high quality food and ensures the highest standards and consistent quality in the daily preparation and keeps up to date with the new products, recipes and preparation techniques. Duties & responsibilities - Takes...