Hotel Account Executive

7 months ago


Kuala Lumpur, Malaysia Tribeca Serviced Hotel Full time

**Job Overview**

The job description of a Hotel Account Executive typically involves a combination of sales, relationship management, and administrative responsibilities. The primary goal is to generate revenue by attracting and retaining clients, often within the hospitality industry. Below is a general outline of the key responsibilities and qualifications for a Hotel Account Executive:
**Sales & Revenue Generation**
- Identify and target potential clients within the corporate and leisure travel sectors.
- Develop and implement sales strategies to achieve revenue goals.
- Negotiate and finalize contracts, ensuring terms are favourable for both the hotel and the client.

**Client Relationship Management**
- Build and maintain strong relationships with key clients, including corporate accounts, travel agencies, and event planners.
- Provide personalized service to clients, addressing their needs and ensuring high levels of customer satisfaction.
- Collaborate with other hotel departments to ensure seamless service delivery and exceed client expectations.

**Contract Negotiation**
- Negotiate and finalize contractual agreements with hotel partners, ensuring mutually beneficial terms.
- Work closely with the legal team to review and finalize contracts.

**Collaboration with Cross Functional Teams**
- Collaborate with the other internal department/teams to ensure seamless execution of campaign and initiatives,
- Provide feedback and insights to improve products and services based on client needs.

**Data Analysis & Reporting**
- Utilize data and analytics to track performance metrics, identify trends and provide regular reports to management,
- Implement data-driven strategies to optimize account performance.

**Customer Service**
- Address and resolve client issues promptly, ensuring a high level of customer satisfaction.
- Serve as the main point of contact for hotel partners, addressing inquiries and providing support as needed.



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